Etiquette & Engagement: Concise
Imagine if every person acted like a lady or gentleman…..
Etiquette Tip: Ladies and gentlemen are concise when expressing themselves.
There’s a famous quote that goes: “If I had more time, I would have written a shorter letter.” This quote hints at a general tendency to go on longer than needed. A lady or gentleman should communicate clearly and concisely. Whether you’re talking to customers, writing an email to a colleague or speaking to a friend over the phone—you should be respectful of the other person’s time. Your colleague probably doesn’t need to know every detail of your project and certainly doesn’t have the time to read an email that rivals the word count of a Harry Potter novel. Your customer may be a dog lover, but that doesn’t mean your customer wants to hear about every Halloween costume you’ve sewn for your golden retrievers. Your goal may be to connect with your customer, but your customer’s goal may be to drop off a package before the post office closes. At The Ritz-Carlton, our employees, known as our Ladies and Gentlemen, listen for verbal clues and look for non-verbal cues. When you economize your speech and edit your writing, you become a more effective and concise communicator. ∞
The motto of The Ritz-Carlton is “We are Ladies and Gentlemen serving Ladies and Gentlemen.” This motto sets a tone of goodwill and grace for all.