Significant Stat: Workday Interruptions
Research shows nurses in acute care complete 100 tasks per shift, with interruptions every three minutes. (source)
Advice from Alexandra Valentin, Corporate Director, Culture Transformation at The Ritz-Carlton Leadership Center:
Interruptions are a normal part of the workday. However, interrupting a nurse or other medical professional can compromise the patient experience—or worse, cause medical errors. Poor teamwork and ineffective communication among team members can contribute toward interruptions. One of the Service Values at The Ritz-Carlton focuses on creating “an environment of team work and lateral service so that needs of our guests and each other are met.” Teamwork is not a “nice to have,” it’s a “must have” that is owned by every Lady and Gentleman. To minimize communication failures, Ladies and Gentlemen at The Ritz-Carlton facilitate a daily meeting known as Line-up. Line-up provides both operational information needed for the day and content that connects the Ladies and Gentlemen back to our culture and purpose. Effective and productive teamwork can only happen when all team members understand the goal and the purpose of the organization. ∞
The Ritz-Carlton Leadership Center offers advisory services, courses and presentations to organizations that wish to benchmark the award-winning business practices of The Ritz-Carlton. Your organization can learn about The Ritz-Carlton methodology for customer service, employee engagement and leadership development. We also guide organizations through a multi-step process in order to achieve sustainable culture transformation.