Etiquette & Engagement: Pleasant
Imagine if every person acted like a lady or gentleman…..
Etiquette Tip: Ladies and gentlemen are pleasant when conversing with others.
Your tone, words and facial expression leave an impression on your colleagues and clients. If you’re feeling annoyed, frustrated or simply disengaged from your work—those feelings will come out through your tone. Your colleagues and customers will pick up on your negative feelings, and most likely, will feel put off by them. However, when you infuse joy, sincerity and kindness into your conversations, your welcoming attitude will receive a positive response from co-workers and customers. It’s not enough to use nice words. You have to genuinely mean what you are saying. For example, if you’re asking, “How may I help you?”—then your tenor and body language shouldn’t suggest that helping is an inconvenience or a burden for you. At The Ritz-Carlton, our employees—known as our Ladies and Gentlemen—strive to create “a warm, relaxed, yet refined ambience.” By expressing a pleasant, approachable attitude, they are building relationships and embodying true hospitality. ∞
The motto of The Ritz-Carlton is “We are Ladies and Gentlemen serving Ladies and Gentlemen.” This motto sets a tone of goodwill and grace for all.