PATIENT EXPERIENCE OB-GYN
Early in her pregnancy, a woman visited an ob-gyn recommended by her primary care physician. The ob-gyn was nice, but after the visit the woman found it difficult to contact the doctor and was disappointed in the service. She decided to find a different doctor. The new ob-gyn practice she found offered a patient portal where she could email questions throughout her pregnancy and her doctor responded to all questions within 24 hours.
PATIENT EXPERIENCE TAKEAWAYS
- When patients’ needs aren’t met, they will look for another facility or doctor.
- Communication is a vital part of the customer relationship. By offering a web portal, patients can ask questions and seek information 24/7.
- By responding to patients’ questions within 24 hours, doctors can quickly allay fears and concerns or be alerted to potentially serious symptoms. ∞