The Ritz-Carlton Perspective
Transparent leaders with no hidden agendas and who regularly share appropriate company information are very engaging.
DOs and DON’Ts of Transparent Leadership
- DO establish effective communication systems that allow for a consistent flow of information.
- DON’T conduct all business behind closed doors. Excluding employees from all business conversations will make them less invested in your organization and less invested in helping you succeed.
- DO take notice of the rumor mill. Rumors and gossip distract from day-to-day work and are often an indication that employees have concerns and are in need of more communication.
- DON’T overlook the value of employee input. At The Ritz-Carlton, one of our Service Values states, “I am involved in the planning of the work that affects me.”
- DO consider sharing financial information, especially financial goals. When employees know the goals of an organization, they can better understand how their work can impact the overall success, and they can become more accountable and engaged.
- DON’T think that every business decision needs to be a consensus. Transparent leadership does not necessarily mean democratic leadership. Transparent means you have clear processes, and you are willing and open to sharing information with employees. ∞
Join us on February 8 and 9, 2017 at The Ritz-Carlton, Dallas for two days of courses. On Wednesday, attend Service Excellence Culture and hear about the processes behind the legendary service of The Ritz-Carlton, and on Thursday, learn about the principles of Memorable Customer Service.