CUSTOMER SERVICE FURNITURE RETAILER
A gentleman ordered furniture at his hometown store before he moved out-of-state. The furniture retailer had a distribution center near the gentleman’s new place of residence, and they called him to schedule a delivery time. They also called the gentleman to let him know when they were on their way. When they arrived at his home, the delivery service made sure that all of the furniture was properly set up and right where the gentleman wanted it.
CUSTOMER SERVICE TAKEAWAYS
- The furniture store was able to offer the customer seamless convenience. From ordering to delivery, the furniture retailer was able to accommodate the gentleman.
- The retailer not only communicated the delivery time frame, they notified the customer while en route.
- The retailer ensured that each part of the process—from ordering to delivery to setup—was a hassle-free experience for the customer. ∞
Join us on March 1 and 2, 2017 at The Ritz-Carlton, Marina del Rey in Marina del Rey, CA for two days of courses. On Wednesday, attend Service Excellence Culture and hear about the processes behind the legendary service of The Ritz-Carlton, and on Thursday, learn about the principles of Memorable Customer Service.