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In today’s increasingly competitive global market, consistently exceptional service and customer experience are what create and sustain brand loyalty. For over two decades, The Ritz-Carlton Leadership Center has leveraged the systems and processes of the Ritz-Carlton brand to deliver award-winning services that have allowed thousands of clients to improve customer and employee engagement, innovate their culture, and differentiate themselves. Our services have created incredible competitive advantages for some of the biggest brands in the world: Nearly 50% of the 2018 Glassdoor Top 25 Best Places to Work have been impacted by our organization’s work on culture transformation, customer experience, and continuous improvement initiatives.
Our methodology is rooted in the legendary Gold Standards of The Ritz-Carlton and the practices and processes that have allowed us to win two Malcolm Baldrige Awards and a #1 J.D. Power ranking in our category. Through culture transformation and application of our best practices, clients can expect to see their service culture dramatically change as their employees become more engaged and proactively anticipatory towards customers’ needs. This includes improved first-person resolution skills (cost reduction of 57% per transaction), double-digit percentage decreases in employee turnover, and incremental gains in customer service metrics and employee engagement. Our clients are consistently awarded for employee engagement, innovative service excellence, and for delivering unique experiences that drive organizational success.
With services ranging from advisory consulting, onsite facilitation and presentations, and enrichment courses, our Practice Directors work across all industries and have global delivery capabilities. The Ritz-Carlton Leadership Center is an unequaled partner in the journey to refine and innovate service excellence and customer engagement, and to transform organizational culture.
Please visit The Ritz-Carlton website for more information about the hotel company.