We are experts in the art and science of the customer experience.

We are inspired and led by Antonia Hock, Vice President of The Ritz-Carlton Leadership Center, who has two decades of experience leading teams to drive award-winning innovation, double-digit sustainable growth, and exceptional customer service.

The Practice Directors from The Ritz-Carlton Leadership Center have first-hand knowledge of the structure, systems, and best practices needed for a culture of service excellence and creating experiences. Our featured Practice Directors below have decades of experience consulting and working for The Ritz-Carlton.