BETHESDA, MD., October 17, 2018 – Luxury Daily, the world’s leading luxury business publication, has named Antonia Hock, Vice President of The Ritz-Carlton Leadership Center, to its 2019 Top 25 Women to Watch in Luxury list. Luxury Daily annually honors select women executives who show the potential to make a difference in the luxury business in the year ahead.
Hock, a global expert on customer experience and the luxury experience economy, has led business units across many industries to drive award-winning innovation, double-digit sustainable growth, and exceptional customer experience throughout her career.
“Luxury Daily is pleased to name Antonia as a Luxury Woman to Watch for her potential to make a difference in the luxury business in the year ahead,” said Mickey Alam Khan, Editor-in-chief at Luxury Daily.
In her current role as the head of The Ritz-Carlton Leadership Center, Hock and her team create innovative strategies that drive competitive advantage for some of the biggest brands in the world. By leveraging the best practices and processes of The Ritz-Carlton to implement talent experience transformation, architect innovative customer experience, and craft sustainability strategies, The Ritz-Carlton Leadership Center is poised to drive significant impact across the luxury segment in 2019.
“Every day at The Ritz-Carlton Leadership Center, we work to change the landscape of customer and talent experience for some of the biggest brands in the world,” said Hock. “Our team has delivered some of the biggest launches, innovations, and transformations in luxury in the last 12 months, and seeing our clients lead their markets, drive loyalty, attract new customers, and receive awards for their innovation is the measure of our success. As we move into 2019, we believe that brands that master the convergence of digital and social with the personal and human experience will distinguish themselves as market leaders.”
Hock, who will continue to focus on leading the market in luxury experience innovation, expects to see emphasis on a customer journey that leverages personalization, anticipation, and creating wow moments across every channel in the year ahead.
Under Hock’s leadership, the Leadership Center has experienced year-over-year growth and is currently on track to expand its delivery capability on every continent in 2019.
About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, MD., part of Marriott International, Inc., currently operates more than 100 hotels and over 45 residential properties in 30 countries and territories. For more information or reservations, visit the company web site at www.ritzcarlton.com, for the latest company updates, visit news.ritzcarlton.com and to join the live conversation, use #RCMemories and follow along on Facebook, Twitter, and Instagram. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR). The Ritz-Carlton is proud to participate in the company’s award-winning loyalty programs – Marriott Rewards®, The Ritz-Carlton Rewards®, and Starwood Preferred Guest® (SPG). The programs, operating under one set of unparalleled benefits, enable members to earn points toward free hotel stays, achieve Elite status faster than ever, and seamlessly book or redeem points for stays throughout our loyalty portfolio of 29 brands and more than 6,700 participating hotels in 130 countries & territories. To enroll for free or for more information about the programs, visit members.marriott.com.
About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,700 properties in 30 leading hotel brands spanning 130 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company also operates award-winning loyalty programs: Marriott Rewards®, which includes The Ritz-Carlton Rewards®, and Starwood Preferred Guest®. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram.
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