Filter Based on Category:

  • Building Customer Relationships

    January 24th, 2017

    The Ritz-Carlton Perspective Treat customers as if they will remain customers. Do not treat them as though this is the last time you will ...

    Read More

    Customer Service Software Company

    January 19th, 2017

    CUSTOMER SERVICE SOFTWARE COMPANY A millennial tweeted her happiness over discovering a new feature of a popular software program. The ...

    Read More

    Giving Employee Feedback

    January 17th, 2017

    The Ritz-Carlton Perspective When your employees receive consistent feedback throughout the year, they will not be surprised or blindsided ...

    Read More

    Customer Service Car Dealership

    January 12th, 2017

    CUSTOMER SERVICE CAR DEALERSHIP A lady had reached the end of her vehicle lease agreement and she was instructed to make an appointment ...

    Read More

    Professional Behavior

    January 10th, 2017

    The Ritz-Carlton Perspective Customers see employees as representatives of your company. Their manners, style and attitudes reflect on ...

    Read More

    Customer Service Legal Advice

    January 5th, 2017

    CUSTOMER SERVICE LEGAL ADVICE A gentleman needed legal advice, and after reviewing a law firm’s website, he felt their legal team had ...

    Read More

    Transparent Leadership

    January 3rd, 2017

    The Ritz-Carlton Perspective Transparent leaders with no hidden agendas and who regularly share appropriate company information are very ...

    Read More

    Customer Service Print Vendor

    December 29th, 2016

    CUSTOMER SERVICE PRINT VENDOR A lady had been working with a printer for several years. She needed a program printed for her dad’s ...

    Read More

    Handling Upset Customers

    December 27th, 2016

    The Ritz-Carlton Perspective Customer comments can be hurtful. However, do not take them personally. Customers are upset at the ...

    Read More

    Customer Service Bank Mortgage

    December 22nd, 2016

    CUSTOMER SERVICE BANK MORTGAGE A young couple was buying a home for almost a million dollars. The day before the closing, the bank ...

    Read More
    Email Us

    301.380.9570   Monday-Friday from 8 AM-5 PM

    The Ritz-Carlton