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Customer Service in Action

Customer Experience Airlines

February 23rd, 2017

Customer Experience Airlines A couple arrived at the airport for their flight, and the monitor indicated that their plane was on time. ...

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Restaurant Customer Experience

February 9th, 2017

RESTAURANT CUSTOMER EXPERIENCE A family returned to dine at a chain restaurant that had recently changed its menu. The menu had fewer ...

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Customer Service Furniture Retailer

February 2nd, 2017

CUSTOMER SERVICE FURNITURE RETAILER A gentleman ordered furniture at his hometown store before he moved out-of-state. The furniture ...

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Patient Experience Ob-Gyn

January 26th, 2017

PATIENT EXPERIENCE OB-GYN Early in her pregnancy, a woman visited an ob-gyn recommended by her primary care physician. The ob-gyn was ...

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Customer Service Software Company

January 19th, 2017

CUSTOMER SERVICE SOFTWARE COMPANY A millennial tweeted her happiness over discovering a new feature of a popular software program. The ...

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Customer Service Car Dealership

January 12th, 2017

CUSTOMER SERVICE CAR DEALERSHIP A lady had reached the end of her vehicle lease agreement and she was instructed to make an appointment ...

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Customer Service Legal Advice

January 5th, 2017

CUSTOMER SERVICE LEGAL ADVICE A gentleman needed legal advice, and after reviewing a law firm’s website, he felt their legal team had ...

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Customer Service Print Vendor

December 29th, 2016

CUSTOMER SERVICE PRINT VENDOR A lady had been working with a printer for several years. She needed a program printed for her dad’s ...

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Customer Service Bank Mortgage

December 22nd, 2016

CUSTOMER SERVICE BANK MORTGAGE A young couple was buying a home for almost a million dollars. The day before the closing, the bank ...

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Customer Service Home Repair

December 15th, 2016

CUSTOMER SERVICE HOME REPAIR The building staff needed to make a repair in a tenant’s apartment. Without any prior notification, a ...

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