Customer Service in Action

Customer Experience: A Child’s Ballet

December 20th, 2018

CREATING MEMORIES AT THE BALLET A mother, a longtime lover of ballet, took her son to watch his first ballet. It was a shortened ballet, ...

Read More

Customer Experience: Airlines

February 23rd, 2017

Customer Experience: Airlines A couple arrived at the airport for their flight, and the monitor indicated that their plane was on time. ...

Read More

Restaurant Customer Experience

February 9th, 2017

RESTAURANT CUSTOMER EXPERIENCE A family returned to dine at a chain restaurant that had recently changed its menu. The menu had fewer ...

Read More

Customer Service Furniture Retailer

February 2nd, 2017

CUSTOMER SERVICE FURNITURE RETAILER A gentleman ordered furniture at his hometown store before he moved out-of-state. The furniture ...

Read More

Patient Experience Ob-Gyn

January 26th, 2017

PATIENT EXPERIENCE OB-GYN Early in her pregnancy, a woman visited an ob-gyn recommended by her primary care physician. The ob-gyn was ...

Read More

Customer Service Software Company

January 19th, 2017

CUSTOMER SERVICE SOFTWARE COMPANY A millennial tweeted her happiness over discovering a new feature of a popular software program. The ...

Read More

Customer Service Car Dealership

January 12th, 2017

CUSTOMER SERVICE CAR DEALERSHIP A lady had reached the end of her vehicle lease agreement and she was instructed to make an appointment ...

Read More

Customer Service Legal Advice

January 5th, 2017

CUSTOMER SERVICE LEGAL ADVICE A gentleman needed legal advice, and after reviewing a law firm’s website, he felt their legal team had ...

Read More

Customer Service Print Vendor

December 29th, 2016

CUSTOMER SERVICE PRINT VENDOR A lady had been working with a printer for several years. She needed a program printed for her dad’s ...

Read More

Customer Service Bank Mortgage

December 22nd, 2016

CUSTOMER SERVICE BANK MORTGAGE A young couple was buying a home for almost a million dollars. The day before the closing, the bank ...

Read More
Email Us

301.380.9570   Monday-Friday from 8 AM-5 PM

The Ritz-Carlton