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Customer Service

Significant Stat: Grateful for Experiential Purchases

November 22nd, 2016

Workplace Challenge “People are more grateful for what they’ve done than what they have, and that gratitude can lead to greater ...

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DOs and DON’Ts of Problem Resolution

June 8th, 2016

Something has gone wrong here—whether your product wasn’t right, your service wasn’t on time or the customer’s expectations were ...

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Etiquette & Engagement: Poised

June 3rd, 2016

Imagine if every person acted like a lady or gentleman….. Etiquette Tip: Ladies and gentlemen are poised when serving others. A ...

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Etiquette & Engagement: Alert

April 15th, 2016

Imagine if every person acted like a lady or gentleman….. Etiquette Tip: Ladies and gentlemen are alert when listening to ...

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Significant Stat: Experiences Have a Long-Lasting Impact

April 11th, 2016

39% continue to avoid vendors two or more years after a bad experience. (source) Advice from Valori Borland, Corporate Director, Culture ...

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Significant Stat: Access to Information

April 4th, 2016

55% say easy access to information and support can make them fall in love with a brand. (source) Advice from Joseph Quitoni, Corporate ...

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“Does this employee care about me?”

March 23rd, 2016

In this guest blog post, Bill Quiseng, customer service speaker, blogger and award-winning author, weighs in on a guest story from The ...

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Etiquette & Engagement: Pleasant

March 18th, 2016

Imagine if every person acted like a lady or gentleman….. Etiquette Tip: Ladies and gentlemen are pleasant when conversing with ...

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Etiquette & Engagement: Discreet

March 4th, 2016

Imagine if every person acted like a lady or gentleman….. Etiquette Tip: Ladies and gentlemen are discreet when expressing ...

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Significant Stat: Customers’ Time

February 29th, 2016

77% of customers surveyed say that valuing their time is the most important thing a company can do to provide them with good online ...

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