Customer Service

DOs & DON’Ts of Setting Customer Expectations

October 7th, 2015

Although every organization is striving to deliver perfect customer service, not all of your customer interactions will be home runs. ...

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Etiquette & Engagement: Attentive

October 2nd, 2015

Imagine if every person acted like a lady or gentleman….. Engagement Tip: Ladies and gentlemen are attentive when serving ...

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Etiquette & Engagement: Diplomatic

September 18th, 2015

Imagine if every person acted like a lady or gentleman….. Etiquette Tip: Ladies and gentlemen are diplomatic when communicating by ...

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Etiquette & Engagement: Calm

September 11th, 2015

Imagine if every person acted like a lady or gentleman…. Engagement Tip: Ladies and gentlemen are calm when listening to ...

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Guest Story: Listening and Customer Service

August 26th, 2015

Connecting with customers or patients requires more than basic chitchat. Discussing the weather or the latest sporting event may be a good ...

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Our Ladies and Gentlemen: Abner Nelms, The Ritz-Carlton, Buckhead

July 22nd, 2015

Each month, The Ritz-Carlton Leadership Center (RCLC) features an interview with an employee—also known as a Lady or Gentleman of The ...

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Your Journey to Service Excellence

July 15th, 2015

We are pleased to announce that on November 12, 2015, Herve Humler, President & Chief Operations Officer of The Ritz-Carlton Hotel ...

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Inspired Thinking: Give 100 Percent

July 10th, 2015

“The average person puts only 25% of his energy and ability into his work. The world takes off its hat to those who put in more than 50% ...

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Executive Education Customer Experience

July 8th, 2015

When you search the Web for “executive education programs,” you’ll receive around 15 million results, and when you search the Web for ...

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Inspired Thinking: Point of View

July 3rd, 2015

“If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from that person's ...

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The Ritz-Carlton