Blog

Customer Service

Guest Story: Celebrating Guests for Life

November 25th, 2015

The employees of The Ritz-Carlton—known as our Ladies and Gentlemen—aim to craft unique, memorable and personal experiences that ...

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Etiquette & Engagement: Gratitude

November 20th, 2015

Imagine if every person acted like a lady or gentleman….. Etiquette Tip: Ladies and gentlemen have an attitude of gratitude. No matter ...

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Etiquette & Engagement: Concise

October 30th, 2015

Imagine if every person acted like a lady or gentleman….. Etiquette Tip: Ladies and gentlemen are concise when expressing ...

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Significant Stat: The Growing Value of an Exceptional Experience

October 26th, 2015

By 2020, customer experience will overtake price and product as the key brand differentiator. (source) Advice from John Cashion, Corporate ...

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Significant Stat: Reduce Customer Defection, Grow Profits

October 12th, 2015

Reducing your customer defection rate by 5% can increase your profitability by 25 to 125%. (source) Advice from Jennifer Blackmon, ...

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DOs & DON’Ts of Setting Customer Expectations

October 7th, 2015

Although every organization is striving to deliver perfect customer service, not all of your customer interactions will be home runs. ...

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Etiquette & Engagement: Attentive

October 2nd, 2015

Imagine if every person acted like a lady or gentleman….. Engagement Tip: Ladies and gentlemen are attentive when serving ...

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Etiquette & Engagement: Diplomatic

September 18th, 2015

Imagine if every person acted like a lady or gentleman….. Etiquette Tip: Ladies and gentlemen are diplomatic when communicating by ...

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Etiquette & Engagement: Calm

September 11th, 2015

Imagine if every person acted like a lady or gentleman…. Engagement Tip: Ladies and gentlemen are calm when listening to ...

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Guest Story: Listening and Customer Service

August 26th, 2015

Connecting with customers or patients requires more than basic chitchat. Discussing the weather or the latest sporting event may be a good ...

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The Ritz-Carlton