Guest Stories

The Ritz-Carlton: A Tradition of Storytelling

July 28th, 2014

Storytelling is an important part of The Ritz-Carlton culture. The employees of The Ritz-Carlton—known as The Ladies and ...

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First-Class Service for Homeless Puppies

July 28th, 2014

The Ritz-Carlton, Rancho Mirage opened its doors in May of 2014, but long before the first guest arrived, the Ladies and Gentlemen—the ...

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Sparking Your Customer’s Imagination to Create Engagement

May 27th, 2014

Service Value 3 at The Ritz-Carlton is “I am empowered to create unique, memorable and personal experiences for our guests.” The two ...

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Service Excellence Includes Integrity

April 22nd, 2014

Everyone at your organization—regardless of role, level or location—is responsible for upholding the reputation of your brand. The ...

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Genuine Customer Care

March 25th, 2014

Is it real? It’s a question you have to ask when you find out that Twitter stories turn out to be hoaxes, reality TV shows can be ...

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Making Romantic Moments Memorable

February 25th, 2014

The following romantic guest stories illustrate how the employees—the Ladies and Gentlemen of The Ritz-Carlton—make extra efforts to ...

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A Tradition of Customer Engagement

January 28th, 2014

The Ritz-Carlton, Buckhead, in Atlanta, celebrated its 30-year anniversary in January 2014. In honor of this milestone, we’re sharing two ...

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Guest Engagement Stories: Holiday Delight

December 24th, 2013

The holidays are a wonderful time to share joy and goodwill. Although this is something The Ritz-Carlton strives to do throughout the year, ...

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Unexpected Gratitude and Holiday Hugs

November 26th, 2013

The employees of The Ritz-Carlton hotels—also known as the Ladies and Gentlemen—plan community service activities throughout the year ...

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Guest Story: Man’s Best Friend

October 29th, 2013

LAST-MINUTE HONEYMOONERS Late one night, two last-minute guests arrived at The Ritz-Carlton, Vienna. When they visited the Club Lounge, The ...

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The Ritz-Carlton