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Guest Stories

The Ritz-Carlton: A Tradition of Storytelling

July 28th, 2014

Storytelling is an important part of The Ritz-Carlton culture. The employees of The Ritz-Carlton—known as The Ladies and ...

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First-Class Service for Homeless Puppies

July 28th, 2014

The Ritz-Carlton, Rancho Mirage opened its doors in May of 2014, but long before the first guest arrived, the Ladies and Gentlemen—the ...

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Sparking Your Customer’s Imagination to Create Engagement

May 27th, 2014

Service Value 3 at The Ritz-Carlton is “I am empowered to create unique, memorable and personal experiences for our guests.” The two ...

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Service Excellence Includes Integrity

April 22nd, 2014

English writer Douglas Adams once said, “To give real service you must add something which cannot be bought or measured with money, and ...

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Genuine Customer Care

March 25th, 2014

Is it real? It’s a question you have to ask when you find out that Twitter stories turn out to be hoaxes, reality TV shows can be ...

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Making Romantic Moments Memorable

February 25th, 2014

The following romantic guest stories illustrate how the employees—the Ladies and Gentlemen of The Ritz-Carlton—make extra efforts to ...

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A Tradition of Customer Engagement

January 28th, 2014

The Ritz-Carlton, Buckhead, in Atlanta, celebrated its 30-year anniversary in January 2014. In honor of this milestone, we’re sharing two ...

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Guest Engagement Stories: Holiday Delight

December 24th, 2013

The holidays are a wonderful time to share joy and goodwill. Although this is something The Ritz-Carlton strives to do throughout the year, ...

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Unexpected Gratitude and Holiday Hugs

November 26th, 2013

The employees of The Ritz-Carlton hotels—also known as the Ladies and Gentlemen—plan community service activities throughout the year ...

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Guest Story: Man’s Best Friend

October 29th, 2013

LAST-MINUTE HONEYMOONERS Late one night, two last-minute guests arrived at The Ritz-Carlton, Vienna. When they visited the Club Lounge, The ...

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