Patient Experience: A New Doctor

May 3rd, 2018

A NEW DOCTOR, A NEW PATIENT EXPERIENCE A young woman moved to a new house, several miles from her old apartment. This move meant her ...

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5 Ways to Include Family in the Patient Experience

October 21st, 2015

If you accept the term “patient experience” at face value, it can imply that organizations should focus only on bedside manner or what ...

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Patient Experience Impacts Safety

January 14th, 2015

Medical errors are now the third leading cause of death in the United States. According to Hospital Safety Score, new research estimates up ...

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Dear Ritz-Carlton: Hospitals and The Ritz-Carlton?

December 15th, 2014

Dear Ritz-Carlton: What can hospitals learn from The Ritz-Carlton? Answer from Alexandra Valentin, Corporate Director, Culture ...

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Why Should You Care About The Customer Experience?

August 22nd, 2014

When The Ritz-Carlton Leadership Center works with organizations, we often share a customer story in order to provide an example of ...

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Enlivening Organizational Culture in Healthcare

June 17th, 2014

On her first day of work as the Executive Director of Marketing for Kingston HealthCare, Joanna Hunter attended an internal leadership ...

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Service to Smile About

March 18th, 2014

Transformation is Dr. Blackman’s specialty. As an orthodontist, Scott Blackman skillfully straightens crooked teeth, changing the ...

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What Can Hospitals Learn from a Hotel Company?

December 3rd, 2013

Medical professionals have years and years of training and often decades of experience. Their purpose is to restore patients to health and ...

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