Inspired Thinking

Inspired Thinking: Empowerment and Trust

July 31st, 2015

“Few things can help an individual more than to place responsibility on him, and to let him know that you trust him.” - Booker T. ...

Read More

Inspired Thinking: Fail Intelligently

July 24th, 2015

“The biggest job we have is to teach a newly hired employee how to fail intelligently. We have to train him to experiment over and over ...

Read More

Inspired Thinking: Excited About Work

July 17th, 2015

“I feel sorry for the person who can’t get genuinely excited about his work. Not only will he never be satisfied, but he will never ...

Read More

Inspired Thinking: Give 100 Percent

July 10th, 2015

“The average person puts only 25% of his energy and ability into his work. The world takes off its hat to those who put in more than 50% ...

Read More

Inspired Thinking: Point of View

July 3rd, 2015

“If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from that person's ...

Read More

Inspired Thinking: Customer Expectations

June 26th, 2015

“Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your ...

Read More

Inspired Thinking: Customer Service Culture

June 19th, 2015

“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be ...

Read More

Inspired Thinking: Engage Your Customers

June 12th, 2015

“The purpose of a business is to create a mutually beneficial relationship between itself and those that it serves. When it does that ...

Read More

Inspired Thinking: Customer Relationship & Loyalty

June 5th, 2015

“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their ...

Read More

Inspired Thinking: Creative Leaders and Collaboration

May 29th, 2015

“The role of a creative leader is not to have all the ideas; it's to create a culture where everyone can have ideas and feel that they're ...

Read More
Email Us

301.547.4806   Monday-Friday from 8 AM-5 PM

The Ritz-Carlton