Inspired Thinking

Incorporate Civility Into Your Discussions

July 2nd, 2018

John's Perspective It's acceptable to disagree, but it's never acceptable to be rude. As a leader, you will often be faced ...

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Let’s Also Foster Gratitude and Compassion

May 24th, 2018

John's Perspective We talk a lot about creating productivity on our teams. But let's not forget about important qualities such ...

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Inspired Thinking: Empowerment and Trust

July 31st, 2015

“Few things can help an individual more than to place responsibility on him, and to let him know that you trust him.” - Booker T. ...

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Inspired Thinking: Fail Intelligently

July 24th, 2015

“The biggest job we have is to teach a newly hired employee how to fail intelligently. We have to train him to experiment over and over ...

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Inspired Thinking: Excited About Work

July 17th, 2015

“I feel sorry for the person who can’t get genuinely excited about his work. Not only will he never be satisfied, but he will never ...

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Inspired Thinking: Give 100 Percent

July 10th, 2015

“The average person puts only 25% of his energy and ability into his work. The world takes off its hat to those who put in more than 50% ...

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Inspired Thinking: Point of View

July 3rd, 2015

“If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from that person's ...

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Inspired Thinking: Customer Expectations

June 26th, 2015

“Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your ...

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Inspired Thinking: Customer Service Culture

June 19th, 2015

“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be ...

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Inspired Thinking: Engage Your Customers

June 12th, 2015

“The purpose of a business is to create a mutually beneficial relationship between itself and those that it serves. When it does that ...

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