John’s Perspective

Incorporate Civility Into Your Discussions

July 2nd, 2018

John's Perspective It's acceptable to disagree, but it's never acceptable to be rude. As a leader, you will often be faced ...

Read More

Tips For Giving Effective Constructive Feedback

June 13th, 2018

John's Perspective Even if unpleasant to do, giving constructive feedback is necessary. Being a leader and effective manager ...

Read More

Customer Experience: Luxury Fashion

June 6th, 2018

LUXURY SHOPPERS EXPECT A PERSONALIZED, ELEVATED RETAIL EXPERIENCE A busy executive decided she was going to invest some of her precious ...

Read More

To Be A Visionary, Try Having Courage

May 31st, 2018

John's Perspective Courage is the common trait in leaders who are considered visionary disrupters. Being a leader, unlike being ...

Read More

Let’s Also Foster Gratitude and Compassion

May 24th, 2018

John's Perspective We talk a lot about creating productivity on our teams. But let's not forget about important qualities such ...

Read More

The Power of Empowerment

May 18th, 2018

John's Perspective Empowerment will make your organization more efficient and customer-focused. Almost everyone familiar with ...

Read More

Increase Your Engagement With This Tip

May 16th, 2018

Some work enviroments are not very engaging. Some of us may feel at the mercy of our leaders or the larger organization, when it ...

Read More

Transform Customer Problems Into Opportunities

May 11th, 2018

Significant Stat 73% of customers repurchase if they are very satisfied by their problem resolution experience. Even in a ...

Read More

Job Candidates Are Also Customers

May 9th, 2018

John's Perspective Talent selection is about impressing both sides. Always ensure that all candidates think highly of your ...

Read More

Patient Experience: A New Doctor

May 3rd, 2018

A NEW DOCTOR, A NEW PATIENT EXPERIENCE A young woman moved to a new house, several miles from her old apartment. This move meant her ...

Read More
Email Us

301.380.9570   Monday-Friday from 8 AM-5 PM

The Ritz-Carlton