John’s Perspective

Let’s Also Foster Gratitude and Compassion

May 24th, 2018

John's Perspective We talk a lot about creating productivity on our teams. But let's not forget about important qualities such ...

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The Power of Empowerment

May 18th, 2018

John's Perspective Empowerment will make your organization more efficient and customer-focused. Almost everyone familiar with ...

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Increase Your Engagement With This Tip

May 16th, 2018

Some work enviroments are not very engaging. Some of us may feel at the mercy of our leaders or the larger organization, when it ...

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Transform Customer Problems Into Opportunities

May 11th, 2018

Significant Stat 73% of customers repurchase if they are very satisfied by their problem resolution experience. Even in a ...

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Job Candidates Are Also Customers

May 9th, 2018

John's Perspective Talent selection is about impressing both sides. Always ensure that all candidates think highly of your ...

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Patient Experience: A New Doctor

May 3rd, 2018

A NEW DOCTOR, A NEW PATIENT EXPERIENCE A young woman moved to a new house, several miles from her old apartment. This move meant her ...

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The Worst Apology I’ve Ever Heard

April 30th, 2018

John's Perspective Service recovery is a necessary part of conducting business. Invest in executing it properly and even in the ...

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Making Work Meaningful

February 28th, 2017

The Ritz-Carlton Perspective How much time are you spending each week speaking to your employees about passion and the purpose of their ...

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Customer Experience: Airlines

February 23rd, 2017

Customer Experience: Airlines A couple arrived at the airport for their flight, and the monitor indicated that their plane was on time. ...

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Greeting Customers

February 21st, 2017

The Ritz-Carlton Perspective Peering at your computer or smartphone or having your back to the customer is not a warm welcome. It leaves a ...

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