Blog

John’s Perspective

Transform Customer Problems Into Opportunities

May 28th, 2019

Significant Stat 73% of customers repurchase if they are very satisfied by their problem resolution experience. Even in a ...

Read More

Customer Experience: A Child’s Ballet

December 20th, 2018

CREATING MEMORIES AT THE BALLET A mother, a longtime lover of ballet, took her son to watch his first ballet. It was a shortened ballet, ...

Read More

John’s Perspective: Determine Your Currency

December 13th, 2018

John's Perspective Do you know what your professional currency really is? This is what motivates you and is the medium through ...

Read More

Customer Experience: Car Rental Company

November 20th, 2018

A WEBSITE AND CUSTOMER EXPERIENCE DISCONNECT A father was on his way to pick up his daughter after her soccer practice, so they could ...

Read More

Customer Experience: Cosmetics Boutique

November 6th, 2018

A PARTYGOER WHO NEEDED SERVICE QUICKLY A holiday partygoer rushed straight from her corporate office to her gym, to change out of her ...

Read More

John’s Perspective: Unplug to Be More Productive

October 25th, 2018

John's Perspective I’m a lucky man: I love what a do, and part of that is being on the road 3-5 weekdays (and sometimes ...

Read More

Customer Experience: Missed Train

September 11th, 2018

KINDNESS MAKES A BAD DAY BETTER A young businesswoman ran into a major train station to travel from Washington D.C. to New York City. ...

Read More

John’s Perspective: My Tips for Mindfulness in Meetings

August 30th, 2018

John's Perspective We all talk and hear about “mindfulness” – how to be more mindful at work, with your friends and ...

Read More

Customer Experience: A Child’s Party

August 21st, 2018

A LESS-THAN-SMOOTH CELEBRATION An anxious mother had booked an indoor play area for her toddler son’s birthday. She had planned it all ...

Read More

Incorporate Civility Into Your Discussions

July 2nd, 2018

John's Perspective It's acceptable to disagree, but it's never acceptable to be rude. As a leader, you will often be faced ...

Read More
Contact
Email Us

301.380.9570   Monday-Friday from 8 AM-5 PM

The Ritz-Carlton