Blog

John’s Perspective

Customer Experience: Cosmetics Boutique

November 6th, 2018

A PARTYGOER WHO NEEDED SERVICE QUICKLY A holiday partygoer rushed straight from her corporate office to her gym, to change out of her ...

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John’s Perspective: Unplug to Be More Productive

October 25th, 2018

John's Perspective I’m a lucky man: I love what a do, and part of that is being on the road 3-5 weekdays (and sometimes ...

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Customer Experience: Missed Train

September 11th, 2018

KINDNESS MAKES A BAD DAY BETTER A young businesswoman ran into a major train station to travel from Washington D.C. to New York City. ...

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John’s Perspective: My Tips for Mindfulness in Meetings

August 30th, 2018

John's Perspective We all talk and hear about “mindfulness” – how to be more mindful at work, with your friends and ...

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Customer Experience: A Child’s Party

August 21st, 2018

A LESS-THAN-SMOOTH CELEBRATION An anxious mother had booked an indoor play area for her toddler son’s birthday. She had planned it all ...

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Incorporate Civility Into Your Discussions

July 2nd, 2018

John's Perspective It's acceptable to disagree, but it's never acceptable to be rude. As a leader, you will often be faced ...

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Tips For Giving Effective Constructive Feedback

June 13th, 2018

John's Perspective Even if unpleasant to do, giving constructive feedback is necessary. Being a leader and effective manager ...

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Customer Experience: Luxury Fashion

June 6th, 2018

LUXURY SHOPPERS EXPECT A PERSONALIZED, ELEVATED RETAIL EXPERIENCE A busy executive decided she was going to invest some of her precious ...

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To Be A Visionary, Try Having Courage

May 31st, 2018

John's Perspective Courage is the common trait in leaders who are considered visionary disrupters. Being a leader, unlike being ...

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Let’s Also Foster Gratitude and Compassion

May 24th, 2018

John's Perspective We talk a lot about creating productivity on our teams. But let's not forget about important qualities such ...

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