Blog

Ritz-Carlton Perspective

Making Work Meaningful

February 28th, 2017

The Ritz-Carlton Perspective How much time are you spending each week speaking to your employees about passion and the purpose of their ...

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Greeting Customers

February 21st, 2017

The Ritz-Carlton Perspective Peering at your computer or smartphone or having your back to the customer is not a warm welcome. It leaves a ...

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Helping Employees with Problem Resolution

February 14th, 2017

The Ritz-Carlton Perspective Emotion should not be a part of problem resolution. Data is key. Ask employees for facts—not feelings. DOs ...

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Handling Employees’ Mistakes

February 7th, 2017

The Ritz-Carlton Perspective The best leaders teach employees to take ownership for their mistakes. Everyone makes mistakes, and everyone ...

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Role-Modeling Leadership

January 31st, 2017

The Ritz-Carlton Perspective Leaders set the tone. When leaders are grumpy and disengaged, how can they expect their employees not to be ...

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Building Customer Relationships

January 24th, 2017

The Ritz-Carlton Perspective Treat customers as if they will remain customers. Do not treat them as though this is the last time you will ...

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Giving Employee Feedback

January 17th, 2017

The Ritz-Carlton Perspective When your employees receive consistent feedback throughout the year, they will not be surprised or blindsided ...

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Professional Behavior

January 10th, 2017

The Ritz-Carlton Perspective Customers see employees as representatives of your company. Their manners, style and attitudes reflect on ...

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Transparent Leadership

January 3rd, 2017

The Ritz-Carlton Perspective Transparent leaders with no hidden agendas and who regularly share appropriate company information are very ...

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Handling Upset Customers

December 27th, 2016

The Ritz-Carlton Perspective Customer comments can be hurtful. However, do not take them personally. Customers are upset at the ...

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The course renewed our energy and focus on building emotional connections with our customers.
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