Significant Stats

Transform Customer Problems Into Opportunities

May 11th, 2018

Significant Stat 73% of customers repurchase if they are very satisfied by their problem resolution experience. Even in a ...

Read More

Significant Stat: Cost of Wasted Time

November 1st, 2016

Workplace Challenge Executives in one study estimated a waste of approximately $52 million of lost value and potential per year per ...

Read More

Significant Stat: Customer Support Mobile

October 25th, 2016

Workplace Challenge 90% of U.S. consumers have had poor experiences seeking customer support on mobile. (source) The Ritz-Carlton ...

Read More

Significant Stat: Make Work Meaningful

October 18th, 2016

Workplace Challenge “It really matters to people to know that their work makes a positive difference to others, whether that be people ...

Read More

Significant Stat: Expressing Warmth

October 11th, 2016

Workplace Challenge “Warmth … is something we are hardwired to judge very quickly—within 100 milliseconds.” (source) The ...

Read More

Significant Stat: Impression Recovery

September 26th, 2016

Workplace Challenge People require more evidence to perceive improvement in someone’s moral character than to perceive a decline. ...

Read More

Significant Stat: Measuring Activities

September 19th, 2016

Workplace Challenge Measuring activity prompts us to do more be more productive, but it can make us enjoy activities less. (source) The ...

Read More

Significant Stat: Employee Engagement Strategy

September 12th, 2016

Workplace Challenge Job engagement is not only heavily influenced by a worker’s current circumstances, but also by his or her ...

Read More

Significant Stat: Engaged Salespeople

September 6th, 2016

Workplace Challenge “Highly engaged sales reps are more likely to successfully upsell their customers—and leave their customers more ...

Read More

Significant Stat: Personal Credit

August 30th, 2016

Workplace Challenge “The bigger the teams, the more individual members of a team ‘over-claim’ their contributions.” (source) The ...

Read More
Email Us

301.380.9570   Monday-Friday from 8 AM-5 PM

The Ritz-Carlton