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Significant Stats

Transform Customer Problems Into Opportunities

May 11th, 2018

Significant Stat 73% of customers repurchase if they are very satisfied by their problem resolution experience. Even in a ...

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Significant Stat: Cost of Wasted Time

November 1st, 2016

Workplace Challenge Executives in one study estimated a waste of approximately $52 million of lost value and potential per year per ...

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Significant Stat: Customer Support Mobile

October 25th, 2016

Workplace Challenge 90% of U.S. consumers have had poor experiences seeking customer support on mobile. (source) The Ritz-Carlton ...

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Significant Stat: Make Work Meaningful

October 18th, 2016

Workplace Challenge “It really matters to people to know that their work makes a positive difference to others, whether that be people ...

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Significant Stat: Expressing Warmth

October 11th, 2016

Workplace Challenge “Warmth … is something we are hardwired to judge very quickly—within 100 milliseconds.” (source) The ...

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Significant Stat: Impression Recovery

September 26th, 2016

Workplace Challenge People require more evidence to perceive improvement in someone’s moral character than to perceive a decline. ...

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Significant Stat: Measuring Activities

September 19th, 2016

Workplace Challenge Measuring activity prompts us to do more be more productive, but it can make us enjoy activities less. (source) The ...

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Significant Stat: Employee Engagement Strategy

September 12th, 2016

Workplace Challenge Job engagement is not only heavily influenced by a worker’s current circumstances, but also by his or her ...

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Significant Stat: Engaged Salespeople

September 6th, 2016

Workplace Challenge “Highly engaged sales reps are more likely to successfully upsell their customers—and leave their customers more ...

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Significant Stat: Personal Credit

August 30th, 2016

Workplace Challenge “The bigger the teams, the more individual members of a team ‘over-claim’ their contributions.” (source) The ...

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