“Radar On-Antenna Up”

The Ladies and Gentlemen of The Ritz-Carlton take service excellence to the highest levels every day. You must have your “Radar on-Antenna Up” and stay in the moment to extend personal service. This customer service course shows you The Ritz-Carlton method for fulfilling not only the expressed but also the unexpressed wishes and needs of your customers. You will be introduced to the skills needed for authentic customer engagement. You will learn about the importance of personalized experiences that will surprise and delight your customers and can impact your bottom line.

Presentation Highlights

This course will show you how memorable customer service can generate word-of-mouth and help you stand out from your competition.

You will be introduced to The Ritz-Carlton service model for:

  • Providing anticipatory service that creates passionate advocates of your brand
  • Crafting unique, memorable and personal experiences that prevent your customers from feeling like they are simply another transaction
  • Developing a written service strategy to ensure consistency and cultivate loyalty
  • Avoiding missed opportunities and loss of sales by ensuring your employees are not on auto-pilot

Formats and Pricing

Format Location Duration Date Pricing
Courses Ritz-Carlton Hotels Two-Day Course See Calendar for Upcoming Courses $4,500 (Price for this program as part of a two-day course with Service Excellence Culture, includes continental breakfast, lunch, breaks, and a networking reception on day one)
Speaking Engagements Your Choice Two or Three Consecutive Hours Your Choice (Subject to Availability) Request Pricing

Audience for Memorable Customer Service Course

Anyone who wants to learn how to make customers feel valued and recognized.