Organizational Excellence through Executive Leadership

By exploring The Ritz-Carlton myriad strengths and global leadership principles in legendary service, quality sciences, talent management, engagement, strategic planning, execution and accountability—you will learn how to create a sustainable customer-centric culture.

Presentation Highlights

By understanding the methodologies that led to The Ritz-Carlton Hotel Company becoming a two-time winner of the Malcolm Baldrige National Quality Award, you will gather tips that can be applied to your organization. You will be introduced to The Ritz-Carlton road map for:

  • Differentiating your company from the competition by consistently offering service excellence
  • Establishing robust operational systems in order to reduce mistakes and rework
  • Selecting, onboarding, investing, training, engaging and retaining top talent to positively engage your customers
  • Cascading your strategic plan to every employee in your organization to create operational alignment and purpose
  • Creating strong leadership, execution and accountability to drive organizational results

Format and Pricing

Format Location Duration Date Pricing
Multi-Day Course Ritz-Carlton Hotels Three Days Please see our Calendar for Upcoming Courses $4,999 (Price includes continental breakfasts, lunches, and breaks)

Audience for Organizational Excellence through Executive Leadership

Senior leaders who wish to create positive change in their organizations in the areas of employee engagement, customer engagement and improved business results.