It’s All About Leadership at The Ritz-Carlton

Developing and nurturing trust within your organization will lead to more efficiency, improved teamwork and a better work environment. This program is anchored to The Ritz-Carlton’s Employee Promise whereby all the Ladies and Gentlemen at The Ritz-Carlton are promised a work environment of trust, honesty, respect, integrity and commitment. It focuses on 12 Ritz-Carlton leadership principles that will help you enhance your communication, recognition and employee engagement by cultivating your innate abilities. You will be motivated to assess and refine your leadership skills to further engage your employees who will further engage your customers.

Presentation Highlights

This course will emphasize the role of all leaders and the impact they have on the organization.

You will be introduced to 12 Ritz-Carlton leadership principles that will underscore how:

  • Creating a written employee promise fosters trust and engagement
  • Developing authentic, caring and accountable leaders stimulates employee motivation
  • Cultivating trust by respecting and valuing employees will lead to a workforce that is more invested in helping your organization improve and grow
  • Committing to continuous improvement is the gateway to innovation

Formats and Pricing

Format Location Duration Date Pricing
Speaking Engagements Your Choice Two or Three Consecutive Hours Your Choice (Subject to Availability) Request Pricing

Audience for Leadership & Employee Engagement

Managers at all levels who want to strengthen their leadership skills and engage their teams.