“The Fire Within” – Igniting Passion for Ritz-Carlton Performance Excellence

You can create passionate advocates of your brand by learning about the motivational techniques used by The Ritz-Carlton. Employees must be raving fans of an organization before customers are. There is no greater resource than an employee who is emotionally aligned to your brand. These employees personally engage with customers and turn them into customers for life.

Presentation Highlights

By benchmarking the proven strategies of The Ritz-Carlton, you’ll collect new insights that can be applied to your organization.

You will be introduced to The Ritz-Carlton methodologies for:

  • Transcending transactional competence and fostering authentic customer engagement that promotes loyalty
  • Cascading your strategic plan to every employee in order to create operational alignment
  • Sharing each employee’s “function vs. purpose” to instill pride
  • Tapping into your emotional intelligence to inspire passion in your employees and drive profitability

Formats and Pricing

Format Location Duration Date Pricing
Speaking Engagements Your Choice Two or Three Consecutive Hours Your Choice (Subject to Availability) Request Pricing

Audience for Motivating Employees

Leaders who want to involve their employees in the planning of the work that affects them and inspire them to legendary performance will benefit from this session.