Legendary Service at The Ritz-Carlton

By exploring the award-winning business practices of The Ritz-Carlton, you will discover how a service excellence culture results in engaged employees and customers. You will be guided through The Ritz-Carlton Gold Standards—the foundation of our iconic, global brand. You will also visit our key processes such as onboarding and empowerment that lead to legendary service and sustainable success.

Presentation Highlights

By understanding the proven strategies of The Ritz-Carlton, you will collect new insights that can be applied to your organization. You will be introduced to The Ritz-Carlton road map for:

  • Differentiating your company from the competition by consistently offering service excellence
  • Developing a customer-centric culture within your organization to drive brand loyalty
  • Establishing robust operational systems in order to reduce mistakes and rework
  • Ensuring customer engagement to further your brand’s recognition and reputation
  • Improving your employee engagement through service values and empowerment to reduce turnover

Formats and Pricing

Format Location Duration Date Pricing
Courses Ritz-Carlton Hotels  Two-Day Course See Calendar for Upcoming Courses $4,500 (Price for this program as part of a two-day course with Service Excellence Culture, includes continental breakfast, lunch, breaks, and a networking reception on day one)
Speaking Engagements Your Choice Two, Three, or Six Consecutive Hours Your Choice (Subject to Availability) Request Pricing

Audience for Service Excellence Culture

Any leader on a journey to service excellence will benefit from benchmarking the integrated, operating model of The Ritz-Carlton.