Legendary Service at The Ritz-Carlton
By exploring the award-winning business practices of The Ritz-Carlton, you will discover how a service excellence culture results in engaged employees and customers. You will be guided through The Ritz-Carlton Gold Standards—the foundation of our iconic, global brand. You will also visit our key processes such as onboarding and empowerment that lead to legendary service and sustainable success.
By understanding the proven strategies of The Ritz-Carlton, you will collect new insights that can be applied to your organization. You will be introduced to The Ritz-Carlton road map for:
- Differentiating your company from the competition by consistently offering service excellence
- Developing a customer-centric culture within your organization to drive brand loyalty
- Establishing robust operational systems in order to reduce mistakes and rework
- Ensuring customer engagement to further your brand’s recognition and reputation
- Improving your employee engagement through service values and empowerment to reduce turnover
Formats and Pricing
|Full-Day Courses||Ritz-Carlton Hotels||One Day||See Calendar for Upcoming Courses||$2,050 (Price includes continental breakfast, lunch, and breaks)|
|Speaking Engagements||Your Choice||Two, Three, or Six Consecutive Hours||Your Choice (Subject to Availability)||Request Pricing|
Audience for Service Excellence Culture
Any leader on a journey to service excellence will benefit from benchmarking the integrated, operating model of The Ritz-Carlton.