The Ritz-Carlton Experience

This dynamic and interactive experience takes place at select Ritz-Carlton hotels and offers attendees an opportunity to observe The Ritz-Carlton Ladies and Gentlemen in action. The program includes “Service Excellence Culture” and “Memorable Customer Service.” Participants will also engage with our Ladies and Gentlemen during Daily Line-Up and the Employee Panel.

Presentation Highlights

This experiential program gives you an in-depth look into how the culture and business practices of The Ritz-Carlton are enlivened.

You will be introduced to The Ritz-Carlton road map for:

  • Driving employee and customer engagement to increase your profitability
  • Improving your employee engagement through service values and empowerment to reduce turnover
  • Energizing the values, mission and vision of your organization to provide a consistent customer experience
  • Establishing robust operational systems in order to reduce mistakes and rework
  • Providing anticipatory service that creates passionate advocates of your brand


Format Location Duration Date Pricing
Speaking Engagements Select Ritz-Carlton Hotels One Day Your Choice (Subject to Availability) Request Pricing

Audience for The Ritz-Carlton Experience

Senior leaders who would like a first-hand glimpse into the culture and systems of The Ritz-Carlton.