The Ritz-Carlton Experience

This dynamic and interactive experience takes place at select Ritz-Carlton hotels and offers attendees an opportunity to observe The Ritz-Carlton Ladies and Gentlemen in action. The program includes a two-hour presentation of “Service Excellence Culture” and a two-hour presentation of “Memorable Customer Service.” Participants will also engage with our Ladies and Gentlemen during Daily Line-Up and the Employee Panel. During the one-hour Closing Debrief, attendees will identify the best practices they can transfer to their organization and implement in their own work environment.

Presentation Highlights

This experiential program gives you an in-depth look into how the culture and business practices of The Ritz-Carlton are enlivened.

You will be introduced to The Ritz-Carlton road map for:

  • Driving employee and customer engagement to increase your profitability
  • Improving your employee engagement through service values and empowerment to reduce turnover
  • Energizing the values, mission and vision of your organization to provide a consistent customer experience
  • Establishing robust operational systems in order to reduce mistakes and rework
  • Providing anticipatory service that creates passionate advocates of your brand


Format Location Duration Date Pricing
Speaking Engagements Select Ritz-Carlton Hotels One Day Your Choice (Subject to Availability) Request Pricing

Audience for The Ritz-Carlton Experience

Senior leaders who would like a first-hand glimpse into the culture and systems of The Ritz-Carlton.