Ms. Alexandra Valentin is an international speaker, advises organizations on culture transformation and is fluent in English and Spanish. She has almost 20 years of experience with The Ritz-Carlton, and during her career, she has served in Food & Beverage as well as in Quality. She has held the position of Director of Learning and the position of Area Director of Performance Development. Alexandra Valentin took an active role when The Ritz-Carlton pursued and won the Malcolm Baldrige National Quality Award for the second time in 1999. While working at The Ritz-Carlton, Puerto Rico, Alexandra led her team when the hotel applied and won all categories of the PROCOMP Quality Award. Consequently, PROCOMP asked her to join its Board of Directors. Alexandra worked with PROCOMP to help organizations achieve top performance and implement new resources to increase productivity and effectiveness. Alexandra is a Certified Hospitality Trainer (CHT) by the American Lodging and Educational Institute and is also a Targeted Selection Trainer from Development Dimensions International (DDI). She has shared the culture of The Ritz-Carlton with thousands of people around the world. Alex is a former weightlifting champion, runs half marathons every year, and enjoys doing charitable work for abandoned dogs.