Ms. Jennifer Blackmon is an international speaker, advises organizations on culture transformation, and is dedicated to sharing her passion for The Ritz-Carlton business practices. She began her career in hospitality over 30 years ago and has worked at The Ritz-Carlton for almost 20 years. While serving as Director of Catering and Conference Services, Jennifer’s team was recognized as The Ritz-Carlton Regional Team of the Year. The team also held a top 10 ranking in the company for customer satisfaction for five consecutive years. In her position as Corporate Director of Sales, Jennifer Blackmon led service teams and designed numerous special events—growing the division by 400 percent. Her strong belief in leadership through example and building trust in teams was once again demonstrated in her role as Director of Sales and Marketing. She not only led the hotel to its best financial performance since opening, but also achieved average scores of 99 percent for employee engagement for six consecutive years. Jennifer resides in sunny Phoenix, where she takes full advantage of the beautiful Arizona weather by hiking the local mountains with her daughter and husband.