Addressing Employee Burnout

  • August 24, 2019

How do you handle employee burnout or engage employees who have lost their passion?

Employee burnout is inevitable, or is it? The best leaders know how to inspire their employees to get out of bed every day and bring their passion to work and volunteer their best. They can even do this with employees who seem burnt out and have lost their passion. Here are some techniques that can work:

  1. Give the employee specific examples of when they have excelled and gone above and beyond in the past. Share recent examples of when the employee has appeared disengaged. Ask if something is bothering the employee because you would like to help. Your intent is not to criticize but to assist in motivating the person to attain their former passion.
  2. Remind the employee of their purpose versus their function. Examples: An Environmental Services (EVS) staff member in a hospital is not just cleaning a patient’s room. They are looking carefully at the patient. If something appears wrong they can run to get a nurse. This can save lives. A financial advisor is not just giving tips about how to grow money. They are providing security and peace of mind.
  3. Explain to the employee that he/she is a member of the “A” team. When everyone is not pulling his or her weight, it lets down the team.

Motivating disengaged employees is not easy, but it can be done. It is also time consuming, but you should invest the time. Disengaged team members exhaust their colleagues and that is not fair to anyone. ∞

The Ritz-Carlton Leadership Center offers advisory services, courses and presentations to organizations that wish to benchmark the award-winning business practices of The Ritz-Carlton. Your organization can learn about The Ritz-Carlton methodology for customer service, employee engagement and leadership development. We also guide organizations through a multi-step Advisory and Consulting process in order to achieve sustainable culture transformation.

Blog Insights

Avoid Awkward Customer Service

Blog Insights

Building Meaningful Customer Relationships

Blog Insights

Customer Engagement