Addressing Employee Burnout

  • June 24, 2020

How do you handle employee burnout or engage employees who have lost their passion?

We are all adapting to new and innovative ways to approaching work. While Zoom calls and the need for sustaining effective means of screen time with colleagues are important, employee burnout is inevitable, or is it? The best leaders know how to inspire their employees to get out of bed every day and bring their passion to work – even if that means relocating to the living room to start the work day – and volunteer their best. They can even do this with employees who seem burnt out and have lost their passion. Here are some techniques that can work:

  • Give the employee specific examples of when they have excelled and gone above and beyond in the past. Share recent examples of when the employee has appeared disengaged. Ask if something is bothering the employee because you would like to help. Your intent is not to criticize but to assist in motivating the person to attain their former passion.
  • Remind the employee of their purpose versus their function. Examples: An Environmental Services (EVS) staff member in a hospital is not just cleaning a patient’s room. They are looking carefully at the patient. If something appears wrong they can run to get a nurse. This can save lives. A financial advisor is not just giving tips about how to grow money. They are providing security and peace of mind.
  • A strong, cohesive culture can help teams navigate through crisis. Explain to the employee that he/she is a member of the “A” team. When everyone is not pulling his or her weight, it lets down the team.

Motivating disengaged employees is not easy, especially during challenging times, but it can be done. It is also time consuming, but you should invest the time. Disengaged team members exhaust their colleagues and that is not fair to anyone.

The Ritz-Carlton Leadership Center offers virtual and onsite advisory services, courses and presentations to organizations that wish to benchmark the award-winning business practices of The Ritz-Carlton. We invite you to explore our available virtual offerings here.

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