Client Testimonials

Client Journeys towards Transformation

Organizations from a variety of industries benefit from benchmarking The Ritz-Carlton and learning from The Ritz-Carlton Leadership Center. Below are just a few of the testimonials we’ve received from past customers.

Gulfshore Insurance

“This was truly an investment in our people, the ones who have the power to create a lasting impression with our clients. The Gulfshore Insurance team’s feedback was phenomenal, the feeling leaving the session was pure excitement. Thank you for the inspiration!”

Intermediate School District

“The Ritz-Carlton Training was full of intentional efforts that do not require extreme time or resources yet the results are very impactful for our staff and customers. Our leadership team experienced two days of rejuvenation, refocused thinking and a renewed readiness to serve! I would highly recommend the training for an organization, large or small, that really wants to be their best.”


Talon Air, Inc. 

“Thank you for the amazing experience I had in the class. It was a pleasure being at the Ritz Carlton from the second I walked in until the second I walked out. I am glad to say that I will take all the stories, lessons, and values of the importance of proper customer service to heart and will always have this class as a reference to use in the future.”

MedStar Southern Maryland Hospital Center

“Creating a culture of service excellence is a journey. The Ritz-Carlton Leadership Center launched and framed the journey for us. The Leadership Center set clear goals with us and helped us collaboratively establish a vision of where we’re taking the organization. We’ve been on the journey for two to three years now, and since working with The Ritz-Carlton Leadership Center, we have seen notable and measurable improvement in our patient’s experience.”

Americana Manhasset

“To experience and witness employee engagement at every level from your front lines, to your back of house operations, to your executive management team was truly impressive. We left your series energized and ready to move forward with a plan of action for which several tasks have been accomplished already! Looking forward to working with Ritz Carlton in the future.”

Swedish Medical Group

“We had invested a lot into understanding who we are and what our organization is about. But it is one thing to know that and another to know what to do with it. The Ritz-Carlton Leadership Center showed us how to effectively implement strategies to improve leadership, employee engagement and customer experience. “