Enrichment Courses, including Service Excellence Culture & Memorable Customer Service, Organizational Excellence Through Executive Leadership, and Creating an Exceptional Patient Experience, immerse clients in The Ritz-Carlton ambience while offering philosophical and tactical service excellence knowledge from our Advisors. These courses are best for individuals or small groups (3-10). If there is a specific course of interest to you, please indicate that in the comments section.

Symposium: Inspiring an Exceptional Customer Experience is a day full of enriching thought-starters about what it takes to start transforming your customer experience culture by leveraging employee engagement, personalized service, and more. Benchmarking will be enhanced and personalized through key learning activities. You will also have the opportunity to network with your fellow attendees and ask questions of our accomplished executive panel.

Date Course Location Enroll
Nov ’17
27-28
Service Excellence Culture &
Memorable Customer Service
(One, two-day course)
The Ritz-Carlton, Marina Del Rey
in Los Angeles, CA
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Nov/Dec ’17
30-1
Service Excellence Culture &
Memorable Customer Service
(One, two-day course)
The Ritz-Carlton, Atlanta
in Atlanta, GA
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Dec. ’17
4-6
Organizational Excellence through Executive Leadership The Ritz-Carlton, Tysons Corner
in McLean, VA
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Jan ’18
11
Creating an Exceptional Patient Experience The Ritz-Carlton, Sarasota
in Sarasota, FL
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Jan ’18
18-19
Service Excellence Culture &
Memorable Customer Service
(One, two-day course)
The Ritz-Carlton, Dallas
in Dallas, TX
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Feb ’18
12-13
Service Excellence Culture &
Memorable Customer Service
(One, two-day course)
The Ritz-Carlton, Marina Del Rey
in Los Angeles, CA
Enroll Now
Mar ’18
20-21
Service Excellence Culture &
Memorable Customer Service
(One, two-day course)
The Ritz-Carlton, Atlanta
in Atlanta, GA
Enroll Now

We hope you will join us at our upcoming courses! Additional experiences and destinations for 2018 are forthcoming. Schedule is subject to change.

  • Attire is business casual, please no jeans.
  • Hotel reservations are made independently of our course enrollment process. Discounted rates on the hotel are based on availability and will not be offered within 21 days of the course.
  • Please note that should you choose to enroll, written cancellations must be received at least 30 days prior to the scheduled course date. Any deposits and payments paid in advance will be refunded to you at that time. If you cancel less than 30 days prior to the scheduled course date and choose not to re-schedule, you will not receive a refund.