Enrichment Courses

Enrichment Courses immerse clients in The Ritz-Carlton ambiance while offering philosophical and tactical service excellence knowledge.

The Leadership Center delivers The Ritz-Carlton Gold Standards and exceptional customer experience tactics so that clientele may apply these methods to their own organizations. Our enrichment courses are all facilitated by our expert team of Advisors and held at various Ritz-Carlton hotels across the United States. Please see below for an upcoming Course Calendar, Course Descriptions, and information on how to enroll.

Upcoming Courses

 

Date Course Enroll
Sept. 12, 2019 The Ritz-Carlton Experience at
The Ritz-Carlton, Moscow, Russia
Call to inquire +7 495.225.8888 ext.7026
Sept. 19-20, 2019 Service Excellence Culture & Memorable Customer Service at
The Ritz-Carlton, St. Louis in St. Louis, MO
Registration closes on Friday, September 6th
Inquire Here
Sept. 24-25, 2019 Service Excellence Culture & Memorable Customer Service at
The Ritz-Carlton, Sarasota in Sarasota, FL
Registration closes on Friday, September 13th
Limited Availability
Oct. 1-2, 2019 Service Excellence Culture & Memorable Customer Service at
The Ritz-Carlton, Washington DC
Limited Availability, call
to inquire
301.547.1851
Oct. 8-9, 2019 Service Excellence Culture & Memorable Customer Service at
The Ritz-Carlton, Atlanta
Registration closes on Friday, September 27th
Inquire Here

We hope you will join us at our upcoming courses! Additional course dates for 2019 are forthcoming. Schedule is subject to change.

Enrichment Courses, including Service Excellence Culture & Memorable Customer Service, Organizational Excellence Through Executive Leadership, and Creating an Exceptional Patient Experience, immerse clients in The Ritz-Carlton ambiance while offering philosophical and tactical service excellence knowledge from our Practice Directors. These courses are best for individuals or small groups (3-10). If there is a specific course of interest to you, please indicate that in the comments section.

Additional Information

  • Attire is business casual, please no jeans.
  • Hotel reservations are made independently of our course enrollment process. Discounted rates on the hotel are based on availability and will not be offered within 21 days of the course.
  • Please note that should you choose to enroll, written cancellations must be received at least 30 days prior to the scheduled course date. Any deposits and payments paid in advance will be refunded to you at that time. If you cancel less than 30 days prior to the scheduled course date and choose not to re-schedule, you will not receive a refund.