Enrichment Courses

Enrichment Courses immerse clients in The Ritz-Carlton ambience while offering philosophical and tactical service excellence knowledge.

The Leadership Center delivers The Ritz-Carlton Gold Standards and exceptional customer experience tactics so that clientele may apply these methods to their own organizations. Our enrichment courses are all facilitated by our expert team of Advisors and held at various Ritz-Carlton hotels across the United States. Please see below for an upcoming Course Calendar, Course Descriptions, and information on how to enroll.

Upcoming Courses

 

Date Course Enroll
Sept. 6-7, 2018 Service Excellence Culture & Memorable Customer Service
One, two-day course at The Ritz-Carlton, Tysons Corner in McLean, VA
Enroll Now
Sept. 25, 2018 Service Excellence Culture at The Ritz-Carlton, Sarasota in Sarasota, FL Enroll Now
Oct. 2-3, 2018 Service Excellence Culture & Memorable Customer Service
One, two-day course at The Ritz-Carlton, Atlanta in Atlanta, GA
Enroll Now
Oct. 10-11, 2018 Service Excellence Culture & Memorable Customer Service
One, two-day course at The Ritz-Carlton, St. Louis in St. Louis, MO
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Nov. 5-7, 2018 Organizational Excellence Through Executive Leadership
three-day course at The Ritz-Carlton, Tysons Corner in McLean, VA
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Nov. 13, 2018 Service Excellence Culture at The Ritz-Carlton, Marina Del Rey in
Los Angeles, CA
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Nov. 14, 2018 Memorable Customer Service at The Ritz-Carlton, Marina Del Rey in
Los Angeles, CA
Enroll Now
Dec. 7, 2018 Service Excellence Culture at The Ritz-Carlton, Fort Lauderdale in Fort Lauderdale, FL Enroll Now

We hope you will join us at our upcoming courses! Additional experiences and destinations for 2018 are forthcoming. Schedule is subject to change.

Enrichment Courses, including Service Excellence Culture & Memorable Customer Service, Organizational Excellence Through Executive Leadership, and Creating an Exceptional Patient Experience, immerse clients in The Ritz-Carlton ambience while offering philosophical and tactical service excellence knowledge from our Advisors. These courses are best for individuals or small groups (3-10). If there is a specific course of interest to you, please indicate that in the comments section.

Symposium: Inspiring an Exceptional Customer Experience is a day full of enriching thought-starters about what it takes to start transforming your customer experience culture by leveraging employee engagement, personalized service, and more. Benchmarking will be enhanced and personalized through key learning activities. You will also have the opportunity to network with your fellow attendees and ask questions of our accomplished executive panel.

  • Attire is business casual, please no jeans.
  • Hotel reservations are made independently of our course enrollment process. Discounted rates on the hotel are based on availability and will not be offered within 21 days of the course.
  • Please note that should you choose to enroll, written cancellations must be received at least 30 days prior to the scheduled course date. Any deposits and payments paid in advance will be refunded to you at that time. If you cancel less than 30 days prior to the scheduled course date and choose not to re-schedule, you will not receive a refund.