Enrichment Courses

Enrichment Courses immerse clients in The Ritz-Carlton ambiance while offering philosophical and tactical service excellence knowledge.

The Leadership Center delivers The Ritz-Carlton Gold Standards and exceptional customer experience tactics so that clientele may apply these methods to their own organizations. Our enrichment courses are all facilitated by our expert team of Advisors and held at various Ritz-Carlton hotels across the United States.

Upcoming Courses

If you are interested in attending one of our upcoming courses, please click here to enroll. It would be our pleasure to share program details and assist with your enrollment.

You may also contact us by phone at 301.380.9570. We would be delighted to speak with you!

Date Course Enroll
Nov. 6-7, 2019 Service Excellence Culture & Memorable Customer Service at
The Ritz-Carlton, Bal Harbour
Registration closes on Friday, October 25th
Click to Enroll
Nov. 20-21, 2019 Service Excellence Culture & Memorable Customer Service at
The Ritz-Carlton, Marina del Rey
Registration closes on Friday, November 15th
Click to Enroll
Dec. 5-6, 2019 Service Excellence Culture & Memorable Customer Service at
The Ritz-Carlton, Amelia Island
Registration closes on Friday, November 29th
Click to Enroll

We hope you will join us at our upcoming courses! Additional course dates for 2019 are forthcoming. Schedule is subject to change.

Enrichment Courses, including Service Excellence Culture & Memorable Customer Service, Organizational Excellence Through Executive Leadership, and Creating an Exceptional Patient Experience, immerse clients in The Ritz-Carlton ambiance while offering philosophical and tactical service excellence knowledge from our Practice Directors. These courses are best for individuals or small groups (3-10). If there is a specific course of interest to you, please indicate that in the comments section.

Additional Information

  • Attire is business casual, please no jeans.
  • Hotel reservations are made independently of our course enrollment process. Discounted rates on the hotel are based on availability and will not be offered within 21 days of the course.
  • All payments are final and may not be transferred to another course or service.