Advisory & Consulting

Your Transformational Journey

For over 30 years, The Ritz-Carlton has been synonymous with award winning, globally recognized excellence. Let us apply our proprietary, time-tested methodology to transform your business. World-class outcomes are our specialty.

The four-phased Advisory & Consulting approach of The Ritz-Carlton Leadership Center is rooted in our best-in-class processes and customer experience insights. This methodology has been designed to initiate, implement and foster an organizational transformation that will drive both employee and customer engagement, either through the architecture of a new culture or refinement of an existing culture.

Our consulting team will guide you on a strategic journey, beginning with a comprehensive audit. You will gain experience strategies and best practices to continue to grow your organization’s culture, processes and capabilities.

We customize services for each client to best unlock each organization’s potential and still retain the special identity of each client. Our Advisory & Consulting phases include:

  • Discovery—Through observation, focus groups and interviews, our consulting team will analyze and develop insights into your organizational and business dynamics and provide a comprehensive debrief. This will set the foundation to align leadership support for a successful transformation.
  • Design—Our consulting team will lead your organization through a structured process to design the content, processes and outcomes required by your specific project charter. This phase engages employee and leadership teams, drives cohesion across the organization and also activates a Project Management Office (PMO) structure to support the entire program.
  • Deployment—We will work with your organization to design a scalable deployment model that will engage all stakeholder communities and leverage modern, innovative learning and implementation strategies.
  • Continuous Improvement—Your leaders and PMO will collaborate with our consulting team to create a comprehensive plan that reflects continuous improvement, human capital programs, strategic planning and other critical areas that are essential for long-term success.

Our demonstrated Advisory & Consulting experience has enabled clients worldwide to innovate their culture, create an exceptional customer experience and drive competitive advantage.

Advisory & Consulting

Customer Experience

Advisory & Consulting

Employee Experience

Advisory & Consulting

Patient Experience