Immerse Yourself in our Best Practices

Whether onsite at a Ritz-Carlton Hotel or participating virtually, our Courses immerse clients in The Ritz-Carlton best practices while offering philosophical and actionable takeaways powered by our legendary customer experience knowledge.

Our courses are facilitated by our expert team of Consultants and are held both virtually and at various Ritz-Carlton hotels across the United States. We will continue to update our upcoming course calendar in concert with the latest CDC recommendations for live events.

Explore our upcoming course calendar here.

Course Descriptions

Be Better Than Ever with our Brand’s Best Practices

Unforeseen circumstances will always come along to affect human society, and in turn, exert their influence on our businesses. Success will follow those who – in times of transition – find the inherent opportunity to transform.

By exploring the award-winning business practices of The Ritz-Carlton, this multi-day, multi-module virtual course will demonstrate how a service excellence culture results in engaged employees and customers. Rich with insights applicable regardless of a virtual or in-person work environment, you will be guided through The Ritz-Carlton Gold Standards, the foundation of our iconic, global brand. You will also visit our key processes, s...

Employee mindset has everything to do with whether your business survives or thrives because engaged employees create engaged and loyal customers.

An award-winning employment brand, through this session, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience. Whether you’re re-opening your business in a changed world or re-vitalizing a flagging culture that has shifted to a virtual work environment, our trusted processes take the guesswork out of selection, onboarding, upskilling and retention of talent. Leaders ready to transform their organization will walk away with actionable ideas to elevate experiences and engage employees.

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Any brand not emotionally engaging their customers risks losing those customers to a brand who will– and in anxious times, consumers are especially likely to spend time and money where they feel safe and valued.

At The Ritz-Carlton, creating guests for life is an inherent part of doing business because every Lady & Gentleman is educated in the emotional and psychological aspects of service. With this program you will learn how our time-tested methodologies foster a culture of personalized service and genuine care albeit in-person or through virtual engagement. Demystifying the legendary Ritz-Carlton mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions, ...