72% of customers will share a positive experience with 6 or more people. On the other hand, if a customer is not happy, 13% of them will share their experience with 15 or (...)
August 10, 2022
Our Three Steps of Service
Amidst the mad dash of balancing careers, social lives jammed with virtual and in-person events, children's camp schedules and the (...)
June 27, 2022
3 Reasons Your Culture Should be a Strategic Priority in 2022
We are heading swiftly towards a culture crisis across the working world. As companies around the globe abandon their corporate (...)
June 1, 2022
5 Essentials to Create Excellence with our Virtual Course Experiences
With many focused on fostering purpose and driving value through their individual roles, organizations remain eager to drive transformation in meaningful (...)
May 25, 2022
The Power of Our Employee Promise
Our Gold Standards are the foundation of The Ritz-Carlton. They encompass the values and philosophy by which we operate and (...)
May 11, 2022
Service Essentials that Continue to Win with Consumers
As we round out year two of these historic times, the approach to retail will be forever changed - punctuated (...)
April 27, 2022
Lessons in Listening
Listening is not a passive activity. To be a good listener, you must pay attention, ask clarifying questions and respond (...)
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