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Building Meaningful Customer Relationships

Return on Experience (ROX) through Customer Relationships 84% of organizations working to improve the Customer Experience (CX) report an increase in revenue. Explore our tips for building meaningful customer relationships across (...)

October 9, 2019

  • The Psychology of Service

    Our global Automotive and Transportation practice offers wide-reaching services designed to equip our clients with the tools and knowledge to (...)

    November 6, 2019

  • Seeking Directions

    No one likes to be lost-- literally or figuratively. When colleagues or customers are seeking directions, ensure what you provide (...)

    October 15, 2019

  • Customer Engagement

    Closed questions do nothing to connect with customers or patients because they lead to “yes” and “no” answers. Avoid “do (...)

    October 1, 2019

  • Transform Customer Problems Into Opportunities

    Significant Stat 73% of customers repurchase if they are very satisfied by their problem resolution experience. Even in a highly-engaged (...)

    September 3, 2019

  • Navigating Workplace Friendships

    Workplace friendships at work may seem like a potential distraction to productivity, but research from Gallup points out that employees (...)

    August 27, 2019

  • Addressing Employee Burnout

    How do you handle employee burnout or engage employees who have lost their passion? Employee burnout is inevitable, or is it? (...)

    August 24, 2019

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