Explore our New Spring Course Offerings!

Whether you’re ready to return onsite and join us at The Ritz-Carlton, Rancho Mirage or are seeking to identify new professional development opportunities by way of our new Art of Service Recovery course, discover which of our upcoming course offerings may be right for you.

Explore Upcoming Courses

Are You Being Served? Five-star Tips for Client Relations in a Masked Era

 Our Global Head, Antonia Hock, recently sat down with Reuters to talk about what customer service looks like in the New Normal, when every single interaction has taken on added importance. That is quite possible, even with everyone masked up.

Read the Full Reuters Interview Here

9 Principles That Win With Consumers

As we round out one of the most historic years of our lifetime, the approach to retail will be forever changed – punctuated with a strong focus on online shopping more than ever before. With many brands looking to capitalize on this retail revolution, there are several key strategies that will drive results right now.

Download White Paper

Future Ready Consumer Experience

Our inquiry-based Future Ready Consumer Experience offering takes our clients on a strategic journey, beginning with a CX Assessment analysis and ending with a customized “toolkit” that is inclusive of a custom built knowledge workshop.

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Transform Customer Problems Into Opportunities

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8 Essentials for the Connected Leader

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5 Tips To Become More Resilient