Explore our Upcoming Onsite & Virtual Course Schedule!

Whether you’re interested in our 3-day Best Practices & Foundations of our Brand course, or ready to return onsite and experience our signature 2-day course experience at The Ritz-Carlton, Rancho Mirage, discover which of our upcoming virtual and onsite course offerings may be right for you.

Explore Upcoming Courses

9 Principles That Win With Consumers

As we round out one of the most historic years of our lifetime, the approach to retail will be forever changed – punctuated with a strong focus on online shopping more than ever before. With many brands looking to capitalize on this retail revolution, there are several key strategies that will drive results right now.

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Future Ready Consumer Experience

Our inquiry-based Future Ready Consumer Experience offering takes our clients on a strategic journey, beginning with a CX Assessment analysis and ending with a customized “toolkit” that is inclusive of a custom built knowledge workshop.

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Blog Insights

Transforming CX in the Financial & Banking Industry

Blog Insights

Leading with Empathy, Authenticity and Accountability

Blog Insights

8 Essentials for the Connected Leader