Enroll in our March 23-25 Virtual Course
Connect with us virtually and re-imagine experience by learning about our brand’s best practices. This multi-day, multi-module virtual course will demonstrate how service excellence culture results in engaged employees and customers.
Learn MoreAre You Being Served? Five-star Tips for Client Relations in a Masked Era
Our Global Head, Antonia Hock, recently sat down with Reuters to talk about what customer service looks like in the New Normal, when every single interaction has taken on added importance. That is quite possible, even with everyone masked up.
Read the Full Reuters Interview Here9 Principles That Win With Consumers
As we round out one of the most historic years of our lifetime, the approach to retail will be forever changed – punctuated with a strong focus on online shopping more than ever before. With many brands looking to capitalize on this retail revolution, there are several key strategies that will drive results right now.
Download White PaperFuture Ready Consumer Experience
Our inquiry-based Future Ready Consumer Experience offering takes our clients on a strategic journey, beginning with a CX Assessment analysis and ending with a customized “toolkit” that is inclusive of a custom built knowledge workshop.
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