Experts in Experience

The Art of Experience

For over two decades, The Ritz-Carlton Leadership Center has leveraged the systems and processes of the Ritz-Carlton brand to deliver award-winning services that have allowed thousands of clients to improve customer and employee engagement, innovate their culture, and differentiate themselves.

Our methodology is rooted in the legendary Gold Standards of The Ritz-Carlton and the practices and processes that have allowed us to win two Malcolm Baldrige Awards—the first and only hotel to do so. Through organizational transformation and application of our best practices, our business continues to deliver some of the biggest launches, innovations, and transformations worldwide. Seeing our clients lead their markets, drive loyalty, attract new customers, and receive awards for their innovation is the measure of our success.

The Ritz-Carlton Leadership Center is an unequaled partner in the journey to refine and innovate service excellence and customer engagement, and to transform organizational culture.

Our Leadership

Antonia Hock is the Global Head of The Ritz-Carlton Leadership Center where she leads a dynamic advisory business focused on innovating the customer experience for clients worldwide.

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