Upcoming Onsite and Virtual Courses

Immerse Yourself in our Best Practices

Please note that our courses – virtual and onsite – do have limited capacity to ensure a personalized, engaging experience for each of our attendees, and as such, early enrollment is encouraged. You are also welcome to contact us at 301.380.2154 for additional information and pricing.

We are please to share that enrollment is available for the upcoming courses outlined below. Our Ladies and Gentlemen are also shaping additional experiences for our 2023 courses. We will publish those dates as soon as they become available.

It will be our pleasure to host you at an upcoming course!

Upcoming Onsite and Virtual Courses

Apr 2023 Apr 25-27, 2023 25-27

Virtual Course: Best Practices & Foundations of Our Brand

Multi-day Virtual Course (Option to Bundle with The Art of Service Recovery)
May 2023 May 11-12, 2023 11-12
Aug 2023 Aug 2-3, 2023 2-3
Dec 2023 Dec 6-7, 2023 6-7