Upcoming Courses & Programs

Immerse Yourself in our Best Practices

Please note that our courses – virtual and onsite – do have limited capacity to ensure a personalized, engaging experience for each of our attendees, and as such, early enrollment is encouraged.

We continuously update our Course calendar as current business and safety conditions evolve due to the impacts of COVID-19. You are also welcome to contact us at 301.380.2154 for additional information and pricing.

We are delighted to share that our early 2022 Onsite and Virtual Course  schedule will be announced soon!

Upcoming Courses & Programs

Nov 2021 Nov 30-30, 2021 30

The Art of Service Recovery | Building Trust and Loyalty

Single-day Virtual Course (Option to Bundle with Foundations of our Brand)
Dec 2021 Dec 7-9, 2021 7-9