Upcoming Onsite and Virtual Courses

Immerse Yourself in our Best Practices

Please note that our courses – virtual and onsite – do have limited capacity to ensure a personalized, engaging experience for each of our attendees, and as such, early enrollment is encouraged. You are also welcome to contact us at 301.380.2154 for additional information and pricing.

We are please to share that enrollment is available for the upcoming 2023 courses outlined below.

Our Ladies and Gentlemen are already shaping exciting course experiences for 2024 and we look forward to announcing those dates and locations this Fall.

It will be our pleasure to host you at an upcoming course!

Upcoming Onsite and Virtual Courses

Oct 2023 Oct 24-25, 2023 24-25
Nov 2023 Nov 7-9, 2023 7-9

Virtual Course: Best Practices & Foundations of Our Brand

Multi-day Virtual Course (Option to Bundle with The Art of Service Recovery)
Nov 2023 Nov 14-15, 2023 14-15
Nov 2023 Nov 28-28, 2023 28

Virtual Course: The Art of Service Recovery

Single-day Virtual Course (Option to Bundle with Foundations of our Brand)
Dec 2023 Dec 6-7, 2023 6-7