Upcoming Courses & Programs

Immerse Yourself in our Best Practices

Please note that our courses – virtual and onsite – do have limited capacity to ensure a personalized, engaging experience for each of our attendees, and as such, early enrollment is encouraged. You are also welcome to contact us at 301.380.2154 for additional information and pricing.

We are please to share that enrollment is now open for the upcoming 2022 courses outlined below. We would be delighted to host you!

Upcoming Courses & Programs

Aug 2022 Aug 23-25, 2022 23-25

Virtual Course: Best Practices & Foundations of Our Brand

Multi-day Virtual Course (Option to Bundle with The Art of Service Recovery)
Sep 2022 Sep 13-13, 2022 13

Virtual Course: The Art of Service Recovery

Single-day Virtual Course (Option to Bundle with Foundations of our Brand)
Sep 2022 Sep 20-21, 2022 20-21