Upcoming Courses & Programs

Immerse Yourself in our Best Practices

Please note that our courses – virtual and onsite – do have limited capacity to ensure a personalized, engaging experience for each of our attendees, and as such, early enrollment is encouraged.

We continuously update our Course calendar as current business and safety conditions evolve due to the impacts of COVID-19. You are also welcome to contact us at 301.380.2154 for additional information and pricing.

We are delighted to share that enrollment is now open for the early 2022 courses outlined below. We would be delighted to host you!

Upcoming Courses & Programs

Feb 2022 Feb 8-9, 2022 8-9
Feb 2022 Feb 23-25, 2022 23-25
Mar 2022 Mar 29-29, 2022 29

Virtual Course: The Art of Service Recovery | Building Trust and Loyalty

Single-day Virtual Course (Option to Bundle with Foundations of our Brand)