Upcoming Courses

Immerse Yourself in our Best Practices

Our Courses immerse clients in The Ritz-Carlton ambiance while offering philosophical and tactical service excellence knowledge.

The Leadership Center delivers The Ritz-Carlton Gold Standards and exceptional customer experience tactics so that clientele may apply these methods to their own organizations. Our  courses are all facilitated by our expert team of Consultants and held at various Ritz-Carlton hotels across the United States.

Upcoming Courses

Oct 2020 Oct 6-7, 2020 6-7

Service Excellence Culture & Memorable Customer Service

The Ritz-Carlton, Washington, DC | Washington, DC
Oct 2020 Oct 27-28, 2020 27-28
Nov 2020 Nov 16-17, 2020 16-17

Service Excellence Culture & Memorable Customer Service

The Ritz-Carlton, Marina del Rey | Los Angeles, CA