Upcoming Courses & Programs

Immerse Yourself in our Best Practices

Please note that our courses – virtual and onsite – do have limited capacity to ensure a personalized, engaging experience for each of our attendees, and as such, early enrollment is encouraged. You are also welcome to contact us at 301.380.2154 for additional information and pricing.

We are please to share that enrollment is now open for the upcoming 2022 courses outlined below. We would be delighted to host you!

Upcoming Courses & Programs

Jun 2022 Jun 15-16, 2022 15-16
Jun 2022 Jun 21-23, 2022 21-23

Virtual Course: Best Practices & Foundations of Our Brand

Multi-day Virtual Course (Option to Bundle with The Art of Service Recovery)
Jun 2022 Jun 28-28, 2022 28

Virtual Course: The Art of Service Recovery

Single-day Virtual Course (Option to Bundle with Foundations of our Brand)