Upcoming Courses & Programs

Immerse Yourself in our Best Practices

Our Courses – both virtual and onsite – immerse clients in The Ritz-Carlton best practices while offering philosophical and tactical service excellence knowledge.

The Leadership Center delivers The Ritz-Carlton Gold Standards and exceptional customer experience tactics so that clientele may apply these methods to their own organizations. Our  courses are all facilitated by our expert team of Consultants and are currently available in a virtual format for the remainder of 2020.

We will continuously update our Course calendar as current business and safety conditions evolve due to the impacts of COVID-19. You are also welcome to contact us at 301.380.9570 for additional information and pricing.

Upcoming Courses & Programs

Oct 2020 Oct 27-29, 2020 27-29
Nov 2020 Nov 17-19, 2020 17-19
Dec 2020 Dec 8-10, 2020 8-10