Upcoming Courses & Programs

Immerse Yourself in our Best Practices

Our Courses – both virtual and onsite – immerse clients in The Ritz-Carlton best practices while offering philosophical and tactical service excellence knowledge.

The Leadership Center delivers The Ritz-Carlton Gold Standards and exceptional customer experience tactics so that clientele may apply these methods to their own organizations. Our  courses are all facilitated by our expert team of Consultants and are currently available in a virtual format where noted as well as onsite at various Ritz-Carlton Hotels in the Fall of 2020.

We will continuously update our Course calendar as current business and safety conditions evolve due to the impacts of COVID-19.

Upcoming Courses & Programs

Aug 2020 Aug 18-20, 2020 18-20
Oct 2020 Oct 6-7, 2020 6-7

A Culture of Excellence & Brand Differentiating Service

The Ritz-Carlton, Washington, DC | Washington, DC
Oct 2020 Oct 27-28, 2020 27-28
Nov 2020 Nov 16-17, 2020 16-17

A Culture of Excellence & Brand Differentiating Service

The Ritz-Carlton, Marina del Rey | Los Angeles, CA