Upcoming Onsite and Virtual Courses

Immerse Yourself in our Best Practices

We are delighted to share that enrollment is available for the upcoming courses outlined below.

Please note that our courses – virtual and onsite – do have limited capacity to ensure a personalized, engaging experience for each of our attendees, and as such, early enrollment is encouraged. You are also welcome to contact us at 301.380.2154 for additional information and pricing.

Our Ladies and Gentlemen are continuously shaping exciting course experiences throughout the year, with additional locations to be announced.

It will be our pleasure to host you!

Upcoming Onsite and Virtual Courses

Mar 2024 Mar 5-6, 2024 5-6
Mar 2024 Mar 12-12, 2024 12

Virtual Course: The Art of Service Recovery

Single-day Virtual Course (Option to Bundle with Foundations of our Brand)
May 2024 May 7-9, 2024 7-9

Virtual Course: Best Practices & Foundations of Our Brand

Multi-day Virtual Course (Option to Bundle with The Art of Service Recovery)
May 2024 May 21-22, 2024 21-22
Jun 2024 Jun 12-13, 2024 12-13

Onsite Course: A Culture of Excellence & Brand Differentiating Service

The Ritz-Carlton, Rancho Mirage | Rancho Mirage, CA
Aug 2024 Aug 13-14, 2024 13-14