Upcoming Courses

Immerse Yourself in our Best Practices

Our Courses immerse clients in The Ritz-Carlton ambiance while offering philosophical and tactical service excellence knowledge.

The Leadership Center delivers The Ritz-Carlton Gold Standards and exceptional customer experience tactics so that clientele may apply these methods to their own organizations. Our  courses are all facilitated by our expert team of Consultants and held at various Ritz-Carlton hotels across the United States.

Upcoming Courses

Feb 2020 Feb 25-26, 2020 25-26

Service Excellence Culture & Memorable Customer Service

The Ritz-Carlton, Sarasota in Sarasota, FL
Mar 2020 Mar 23-24, 2020 23-24
Apr 2020 Apr 28-29, 2020 28-29

Service Excellence Culture & Memorable Customer Service

The Ritz-Carlton, Atlanta in Atlanta, GA