Upcoming Courses & Programs

Immerse Yourself in our Best Practices

Please note that our courses – virtual and onsite – do have limited capacity to ensure a personalized, engaging experience for each of our attendees, and as such, early enrollment is encouraged.

We continuously update our Course calendar as current business and safety conditions evolve due to the impacts of COVID-19. You are also welcome to contact us at 301.380.9570 for additional information and pricing.

Upcoming Courses & Programs

Sep 2021 Sep 29-30, 2021 29-30

A Culture of Excellence & Brand Differentiating Service

Onsite Course Experience! The Ritz-Carlton, Rancho Mirage | Rancho Mirage, CA
Oct 2021 Oct 19-21, 2021 19-21
Nov 2021 Nov 16-18, 2021 16-18
Nov 2021 Nov 30-30, 2021 30

The Art of Service Recovery | Building Trust and Loyalty

Single-day Virtual Course (Option to Bundle with Foundations of our Brand)