Upcoming Courses & Programs

Immerse Yourself in our Best Practices

Please note that our courses – virtual and onsite – do have limited capacity to ensure a personalized, engaging experience for each of our attendees, and as such, early enrollment is encouraged. You are also welcome to contact us at 301.380.2154 for additional information and pricing.

We are please to share that enrollment is available for the upcoming 2022 courses outlined below. Our Ladies and Gentlemen are also shaping several exciting experiences for our 2023 courses. We will publish those dates as soon as they become available.

It will be our pleasure to host you at an upcoming course!

Upcoming Courses & Programs

Dec 2022 Dec 6-7, 2022 6-7

Onsite Course: A Culture of Excellence & Brand Differentiating Service

The Ritz-Carlton, Marina del Rey | Marina del Rey, California
Dec 2022 Dec 13-13, 2022 13

The Art of Service Recovery | Building Trust and Loyalty

Single-day Virtual Course (Option to Bundle with Foundations of our Brand)
Feb - Mar 2023 Feb - Mar 28-1, 2023 28-1