Hospitals & Healthcare

Create an Exceptional Patient Experience

Patients have more options when it comes to healthcare than ever before. Providing an exceptional patient experience is essential. To implement a new tradition of sustainable excellence, hospital leaders, caregivers and medical staff alike must develop an elevated patient-centric mindset rooted in genuine commitment to culture.

The Ritz-Carlton Leadership Center offers wide-reaching services designed to equip our healthcare clients with the tools and knowledge to deliver a world-class Patient Experience.

Our innovative healthcare practice has delivered groundbreaking results for some of the most recognizable Hospital and Healthcare providers in these areas:

  • Patient Experience—Design a patient experience that ensures well-being throughout every intersection of the healthcare journey.
  • Patient-Centered Culture Design—A powerful, written culture focused on an engaged workforce with a patient-centric emphasis is more valuable than the best business strategy. A bottom-up approach—one that includes frontline employees and multiple stakeholders across all aspects of the organization—will deliver the most effective outcome for the patient experience.
  • Elevation of Physician, Caregiver and Nurse Engagement—This journey highlights best practices on how to not only attract the best new talent, but to retain top clinicians and caregivers as they progress through their careers.
  • Healthcare Leader Immersion—The support of company leaders, board members, physicians, supervisors and executives is vital to the success of a cultural shift in the healthcare industry. Early and ongoing communication at the leadership level will foster a deeper understanding and acceptance of the change.

Our proven methodology helps respected brands in healthcare improve their Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and Voice of the Patient scores and overall employee engagement. These high-impact, measurable improvements are key indicators of our of success in transforming the patient experience.

Contact us to learn how The Ritz-Carlton Leadership Center can help power exceptional patient experiences across your organization.

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