Sports & Entertainment

Elevate the Entertainment Experience

Sports & Entertainment fans around the globe have more immediate access to content and more mediums to watch their favorite team or performer than ever before. Industry leaders recognize that providing an engaging and world-class fan experience is essential.

Thoughtful experience strategies help organizations to deliver immersive, outstanding experiences that generate excitement, encourage loyalty and attract new patrons.

Clients associated with the Sports & Entertainment industry have benefited from The Ritz-Carlton Leadership Center’s expertise in these areas:

  • Fan Experience Strategy & Design—Organizations can learn how to design a customer experience that ensures delight throughout the customer lifecycle, from ticketing to parking to seating and food service, plus everything in between.
  • Full Venue Service Model Design—Seamless event experiences can be created by involving all vendors, third parties, and departments in the development of standards and strategy.
  • Organizational Transformation—Our top-down/bottom-up approach to the organizational transformation process can enrich employee engagement and increase customer loyalty.
  • VIP Suite Advisory—Co-design one-of-a-kind experiences and service strategies for VIP suites by taking advantage of CRM best practices to surprise and delight the most discerning customers

Our demonstrated methodology has helped clients around the world improve their overall customer satisfaction scores and J.D. Power Fan Experience Rankings, while building brand loyalty powered by passionate advocates.

Contact us to elevate your entertainment experience.

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