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Building Meaningful Customer Relationships

Return on Experience (ROX) through Customer Relationships 84% of organizations working to improve the Customer Experience (CX) report an increase in revenue. Explore our tips for building meaningful customer relationships across (...)

October 9, 2019
  • Effective Interview Engagement

    Increasing employee engagement investments by 10 percent can increase company profits by $2,400 per employee per year. With this information (...)

    March 16, 2019
  • Bank Mortgage Customer Service

    CUSTOMER SERVICE BANK MORTGAGE A young couple was buying a home for almost a million dollars. The day before the closing, (...)

    February 24, 2019
  • Customer Service Car Dealership

    CAR DEALERSHIP CUSTOMER SERVICE  A car dealership customer service experience can go one of many ways. A lady had reached (...)

    February 5, 2019
  • Lessons in Listening

    Imagine if every person acted like a lady or gentleman. Ladies and gentlemen are alert when listening to others. Listening (...)

    March 6, 2018
  • Inspired Thinking: Long-Range Planning

    “You've got to eat while you dream. You've got to deliver on short-range commitments, while you develop a long-range strategy (...)

    February 13, 2018
  • Avoid Awkward Customer Service

    Inspire Customer Service Excellence Customer service is not just a checklist of activities. There is an art, style and grace (...)

    February 6, 2018

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