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Transform Customer Problems Into Opportunities

72% of customers will share a positive experience with 6 or more people. On the other hand, if a customer is not happy, 13% of them will share their experience with 15 or (...)

April 6, 2021
  • 5 Tips for Mindfulness During Uncertain Times

    This content on mindfulness is an excerpt from a recent Thrive Global Interview with Antonia Hock. To read the full (...)

    June 11, 2020
  • Why Mindfulness Is The Key To Innovating In Challenging Times

    By Antonia Hock, Global Head of The Ritz-Carlton Leadership Center During uncertain times like these, leaders must draw upon the (...)

    June 4, 2020
  • Tips For Working From Home Effectively & Productively

    Below is an excerpt from the original article, published on The Zoe Report, March 2020. To view the complete article, (...)

    May 4, 2020
  • The Psychology of Service

    Our global Automotive and Transportation practice offers wide-reaching services designed to equip our clients with the tools and knowledge to (...)

    November 6, 2019
  • Seeking Directions

    No one likes to be lost-- literally or figuratively. When colleagues or customers are seeking directions, ensure what you provide (...)

    October 15, 2019
  • Building Meaningful Customer Relationships

    Return on Experience (ROX) through Customer Relationships 84% of organizations working to improve the Customer Experience (CX) report an increase in (...)

    October 9, 2019

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