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Being Involved in the Planning of the Work that Affects Us

Several years ago, one of our hotels was undertaking a renovation of front desk area.  Initially, working together on the project were the typical expected players – the General Manager, (...)

October 18, 2023

  • Seeking Directions

    No one likes to be lost-- literally or figuratively. When colleagues or customers are seeking directions, ensure what you provide (...)

    February 5, 2022

  • Employee Engagement in Today’s Socially Distant World

    Despite Social Distancing and Working from Home, Now More Than Ever You Should Be Focusing on Engagement with Your Co-workers (...)

    July 9, 2020

  • Customer Engagement

    Closed questions do nothing to connect with customers or patients because they lead to “yes” and “no” answers. Avoid “do (...)

    October 1, 2019

  • Navigating Workplace Friendships

    Workplace friendships at work may seem like a potential distraction to productivity, but research from Gallup points out that employees (...)

    August 27, 2019

  • Exercising Discretion at Work

    Ladies and gentlemen of The Ritz-Carlton exercise discretion when expressing themselves. As a professional, it’s always important to choose your (...)

    August 20, 2019

  • Low Service Levels

    60% of consumers favor a balance of price and service and will not accept low service levels in exchange for (...)

    May 21, 2019

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