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ARRIVE INSPIRED. DEPART TRANSFORMED.

MARCH 4 & 5, 2025

THE RITZ-CARLTON, DALLAS

 

We are thrilled to introduce Summit 2025, a full day of new content that emphasizes the importance of creating an agile culture and drive employee loyalty in consideration of the changing work environment. Summit 2025 will be held at The Ritz-Carlton, Dallas on March 4, 2025, with the option to attend A Culture of Excellence, a half-day course on March 5, 2025.

Schedule of Events:

March 4, 2025: Summit 2025

Summit 2025 is unlike anything ever presented by The Ritz-Carlton Leadership Center. New material will include never-before-revealed strategic ideas for innovation developed by The Ritz-Carlton as well as a client panel sharing their insights and outcomes following strategies they deployed using Ritz-Carlton methodologies.

Distinctive topics during summit include:

Prioritizing a Customer Care Culture

  • How culture powers our legendary customer experience and guides all strategic efforts of The Ritz-Carlton Brand worldwide.
  • How an agile culture can keep your service experience aligned and consistent even through shifting consumer expectations, organizational expansion/M&A, and seismic market forces.

Customer & Employee Experience Panel

  • Don’t miss the opportunity to hear top executives across industries reveal how the coveted methodologies of The Ritz-Carlton have profoundly transformed their organizations with seismic impact. In this exclusive panel, leaders will explore how aligning their teams to our framework of excellence has cultivated personalized, consistent, and differentiated experiences that inspire lifelong loyalty.Discover actionable insights and strategies to redefine your organization’s approach to culture, leadership excellence, and empowerment. This is a must-attend session for anyone looking to understand how to foster excellence through the proven strategies of The Ritz-Carlton.

Leading Service Excellence through Compassion & Accountability

  • Having a cultural element that defines your work environment helps leaders to guide a consistent internal and external customer experience.
  • Learn to conduct necessary coaching and feedback conversations to engage employees and hold them accountable to performance standards.

Innovating the Service Experience

  • Driven by an incessant desire to raise the bar, The Ritz-Carlton shares its inspiring track record of innovating the customer experience/creating WOWs.
  • Be guided in an immersive activity related to the proprietary quality processes of The Ritz-Carlton so you can apply them in your enterprise for solving, improving, and reaching for new heights in your service experience.

March 5, 2025:  A Culture of Excellence Half Day Course

Through this session, enjoy a half-day deep dive into the methodologies of The Ritz-Carlton Brand proven to activate and sustain a culture driven by employee and customer engagement. Employee mindset has everything to do with whether a business survives or thrives, because engaged employees create engaged and loyal customers. During this course, attendees will examine The Ritz-Carlton Gold Standards: The Credo, Motto, The Three Steps of Service, The Employee Promise, and the 12 Service Values.

Enrollment, Pricing & Details:

  • Enrollment Fee & Process: The registration fee includes breakfast, lunch, and breaks. Day One registration also includes a reception at the conclusion of the program. 
    • Day One: Summit Pricing $2,495 (excludes attendee travel and hotel)
    • Day Two: Culture of Excellence $1,295 (excludes attendee travel and hotel)
    • Bundle For Two Days: $3,400 (excludes attendee travel and hotel)
    •  Please call for availability: 301.380.2158
  • Room Rates for Attendees: The standard room rate for the course experience will be $399 plus taxes, in addition to a Destination Fee of $35/night within our room block, pending availability and cutoff dates. Details for booking will be provided upon confirmation of enrollment. (Please note travel and lodging costs are not included in the registration fee).