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ARRIVE INSPIRED. DEPART TRANSFORMED.

MARCH 4 & 5, 2025

THE RITZ-CARLTON, DALLAS

 

We are thrilled to announce our 2025 client summit at our five-star rated property The Ritz-Carlton, Dallas. Join us for two days of immersive content and actionable takeaways powered by our legendary customer experience knowledge. This two day experience will include one day of summit content plus the option to join us for our legendary course, Culture of Excellence.

Schedule of Events:

Day 1: Summit Full Day Content

Be inspired with like-minded individuals and gain access to the methods and mystique of The Ritz-Carlton Gold Standards.

Prioritizing a Customer Care Culture

  • How culture powers our legendary customer experience and guides all strategic efforts of The Ritz-Carlton Brand worldwide.
  • How an agile culture can keep your service experience aligned and consistent even through shifting consumer expectations, organizational expansion/M&A, and seismic market forces.
  • Hear insights from customers during a panel discussion on how they transformed culture in their organization to inspire lasting change.

Leading Service Excellence through Compassion & Accountability

  • Having a cultural element that defines your work environment helps leaders to guide a consistent internal and external customer experience.
  • Learn to conduct necessary coaching and feedback conversations to engage employees and hold them accountable to performance standards.

Innovating the Service Experience

  • Driven by an incessant desire to raise the bar, The Ritz-Carlton shares its inspiring track record of innovating the customer experience/creating WOWs.
  • Be guided in an immersive activity related to the proprietary quality processes of The Ritz-Carlton so you can apply them in your enterprise for solving, improving, and reaching for new heights in your service experience.

Day 2:  A Culture of Excellence Half Day Course, Ending at 12pm with Lunch To Follow

Through this session, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience. Facilitated by one of our skilled advisors, attendees will get the chance to experience our brand’s best practices firsthand.

Enrollment, Pricing & Details:

  • Enrollment Fee & Process: The registration fee includes breakfast, lunch, and breaks. Day One registration also includes a reception at the conclusion of the program. 
    • Day One: Summit Pricing $2,495 (excludes attendee travel and hotel)
    • Day Two: Culture of Excellence $1,295 (excludes attendee travel and hotel)
    • Bundle For Two Days: $3,400 (excludes attendee travel and hotel)
    •  Please contact us to start your enrollment.
  • Room Rates for Attendees: The standard room rate for the course experience will be $399 plus taxes, in addition to a Destination Fee of $35/night within our room block, pending availability and cutoff dates. Details for booking will be provided upon confirmation of enrollment. (Please note travel and lodging costs are not included in the registration fee).