Our newest learning experience brims with proprietary methodology and rich content developed by the top one percent of The Ritz-Carlton around the world.
Example-setting leadership behaviors are identified that powerfully, passionately and successfully drive a culture of excellence and agility. Among the actionable takeaways, participants leave with a tangible six-month roadmap designed to meet their personalized leadership objectives.
Distinctive Topics
- Brand Guardianship: Example-setting leaders must challenge themselves daily to identify behaviors that will make them better role models. When culture is enlivened, others are influenced, and the brand is protected.
- Authentic Storytelling: Leaders infuse the culture with stories that illustrate best practices by consistently dedicating time and creating space for sharing to reinforce learning.
- Prioritize Company Culture: To appreciate that success is never final, everyone must know their role and understand the difference between function and real purpose. Know, own and energize company culture, then lead by example.
- Drive Excellence: Trusted leaders set clear expectations, deliver feedback transparently, challenge improvement and motivate by setting an example of passionate commitment to excellence.
- Enliven Empowerment: Entrust employees with the authority to create positive customer experiences and resolve problems. Inspirational leaders recognize those who make empowered decisions and welcome their voices.
- Energize Personalized Service: Understand that the employee is the leader’s customer. Make the delivery of personalized service a primary business strategy. Define the service plan and the non-negotiables. Energize the desire to create memorable customer moments.
- Cultivate Quality: Embracing MRBIV allows all defects to be leveraged in an organization’s journey to excellence. Viewing problems as opportunities lessens internal frustration and celebrates innovations in the customer experience.
- Lead with Compassion and Accountability: Accountability is the cornerstone of trust and teamwork. Leaders are compassionate, respectful, trustworthy and kind, especially when holding people accountable for achieving results. This behavior enables employees to model transparent feedback to their colleagues.
- Inspire Innovation: Our five-step innovation process provides a roadmap to guide empowered employees into becoming innovators and demonstrate the power of idea-sharing from the people who do the work.
- Celebrate Successes: Define the specific behaviors you want to celebrate, then create a strategy for recognizing success throughout the organization, regardless of title, to motivate behavior.
Intended Audience
Relevant across industries worldwide, this program is created for leaders responsible for shaping strategies, and those managing the career development of others.
Details
Available for onsite experiences only and inclusive of several outcome-driven interactive breakouts throughout the programming, Leading Employee Excellence can be facilitated as:
- A six and a half hour, single day onsite interactive engagement at the location of the client’s choice.
- Two three-hour and fifteen minute, highly-interactive speaking engagements at the location of the client’s choice.
Please contact us for pricing and availability.