Experience the Excellence of Laguna Niguel
Perched on a bluff overlooking the Pacific Ocean, The Ritz-Carlton, Laguna Niguel is a Laguna Beach coastal paradise. Ties to the Laguna Beach community are expressed through local artwork, expert-led eco-adventures and an artistic surfboard display.
Through this two-day immersive course experience, attendees ready to transform their organization will walk away with actionable ideas to elevate experiences and engage employees in today’s fast-paced, ever-changing new world.
Facilitated by one of our skilled advisors, attendees will also get the chance to experience our brand’s best practices firsthand by attending this world-class onsite experience at the beautiful Ritz-Carlton, Laguna Niguel. This course experience includes the following content as part of the action-rich agenda:
- Day 1: A Culture of Excellence | Building Success From Within: Through this session, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience.
- Day 2: Brand Differentiating Service | Delivering an Elevated Experience: Demystifying the legendary Ritz-Carlton mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions, and make indelible impressions that create passionate internal and external brand advocates.
Enrollment, Pricing & Details:
- Enrollment Fee & Process: $4,795 per attendee (excludes attendee travel and hotel).
- The registration fee includes two exhilarating days of content, breakfasts, lunches, breaks, and a networking reception on the first day.
- Course Dates: Thursday, December 4 – Friday, December 5, 2025.
- This exclusive two-day learning experience will take place at The Ritz-Carlton, Laguna Niguel (located in California).
- Room Rates for Attendees: The standard room rate for the course experience will be $369 plus taxes, in addition to an additional Resort fee of $60/night within our room block. Details for booking will be provided upon confirmation of enrollment. (Please note travel and lodging costs are not included in the registration fee).
- The $60/night Resort fee is separate from the room rate and applicable taxes, and will be incurred each night of your stay.