Experience Excellence Firsthand With Us in Orlando

Join us this Fall for a Memorable Orlando Course Experience

The Ritz-Carlton Orlando, Grande Lakes  is an oasis surrounded by natural beauty. Located near theme parks and attractions,  this idyllic resort has ample outdoor activities where the Ladies and Gentlemen truly delights in creating memories.

Through this two-day immersive course experience, attendees ready to transform their organization will walk away with actionable ideas to elevate experiences and engage employees in today’s fast-paced, ever-changing new world.

Facilitated by one of our skilled advisors, attendees will also get the chance to experience our brand’s best practices firsthand by attending this world-class onsite experience at the beautiful Ritz-Carlton, Orlando Grande Lakes. This course experience includes the following content as part of the action-rich agenda:

• Day 1: Culture of Excellence | Building Success From Within: Through this session, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience.
• Day 2: Brand Differentiating Service | Delivering an Elevated Experience: Demystifying the legendary Ritz-Carlton mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions, and make indelible impressions that create passionate internal and external brand advocates.

Enrollment, Pricing & Details:

• Enrollment Fee & Process: $4,500 per attendee (excludes attendee travel and hotel). At this time, please call us at 301.380.2154 for availability.
  • The registration fee includes two exhilarating days of content, breakfasts, lunches, breaks, and a networking reception on the first day, all executed in full compliance with local CDC & Hotel guidelines.
• Course dates: Thursday, September 21 – Friday, September 22, 2023.
  • This exclusive two-day learning experience will take place at The Ritz-Carlton Orlando, Grande Lakes  (located in Florida).
• Room Rates for Attendees: The standard room rate for the course experience will be $349 plus taxes, in addition to a Resort fee of $40/night within our room block, pending availability and cutoff dates. Details for booking will be provided upon confirmation of enrollment. (Please note travel and lodging costs are not included in the registration fee).
  • The $40/night Resort fee is separate from the room rate and applicable taxes, and will be incurred each night of your stay.

We are delighted to share that this special group room rate of $349/night is also available 3 days pre/post program for those who wish to extend their stay in Orlando on either side of our course dates, based upon availability at time of booking.