Course Overview & Distinctive Topics:
A desert oasis located in Palm Springs, California, we look forward to extending a warm welcome for your trip to The Ritz-Carlton, Rancho Mirage. Through this two-day immersive course experience, attendees ready to transform their organization will walk away with actionable ideas to elevate experiences and engage employees in today’s fast-paced, ever-changing new world.
Facilitated by one of our skilled advisors, attendees will also get the chance to experience our brand’s best practices firsthand by attending this world-class onsite experience at the beautiful Ritz-Carlton, Rancho Mirage. This course experience includes the following content as part of the action-rich agenda:
- Day 1: Culture of Excellence | Building Success From Within: Through this session, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience.
- Day 2 | Brand Differentiating Service | Delivering an Elevated Experience: Demystifying the legendary Ritz-Carlton mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions, and make indelible impressions that create passionate internal and external brand advocates.
Enrollment, Pricing & Details:
- Enrollment: Please note that this course is at capacity and registration is currently closed. Please contact 301.380.2154 to be placed on our waiting list or to explore future Onsite Course opportunities.
- Course Dates: Wednesday, June 15 – Thursday, June 16, 2022
- This exclusive two-day learning experience will take place at The Ritz-Carlton, Rancho Mirage (located in California) for $4,500 per attendee.
- The registration fee includes two exhilarating days of content, breakfasts, lunches, breaks, and a networking reception on the first day, all executed in full compliance with local CDC & Hotel guidelines.
- Extended Hotel Room Rates for Attendees: We are elated to share that the hotel group rate will be available to registered attendees for select pre- and post-course dates (pending availability at time of booking) for those wishing to extend their time in beautiful Palm Springs on either end of the course. The standard room rate for the course experience will be $269++. (Please note travel and lodging costs are not included in the registration fee)
- Exclusive Spa Specials for Course Attendees: Once you are enrolled, we would be delighted to share a specially curated selection of Spa options, available with exclusive pricing for our June course attendees.