Reinvigorate your customer experience professionals.
To inspire a culture of consistent and genuine customer service, your employees must understand the foundations of customer engagement and how to translate this understanding into actions. This highly interactive program focuses on The Ritz-Carlton customer experience fundamentals and the essential components of customer service. Every customer interaction impacts your brand, and each employee can further your organization’s path to exceptional service.
- Personal Power: A discussion on how all employees, not just the ones with big titles, have power. The ultimate power is in creating a memorable guest experience.
- The Keys to Great Customer Service: The four key principles The Ritz-Carlton uses to help ensure our customers return.
- Professional Presence: An overview of how The Ritz-Carlton Ladies & Gentlemen look, speak, and behave to ensure they are maintaining our company brand voice. Insights on how you can be a positive ambassador for your company.
- Ideal Interactions: Strategic and tactical advice on how to think and handle various customer interactions.
- Fundamentals of Customer Engagement: Learn the difference between an engaged customer and one that is merely satisfied. Content also includes problem resolution and why consistency is imperative.
- Professionals who are responsible for providing the customer experience through first-hand interaction, such as a Customer Service Representative, Server, Customer Experience Specialist, Receptionist, or Front-Desk agent.
- Technical experts, such as a Customer Service Manager, Call Center Manager, Customer Experience Manager, Maître D’, or Human Resources Manager, who directly manage the service professionals with first-hand customer interaction.
- Managers and Senior Managers directly responsible for the coaching and career development of the professionals providing the customer experience.
Pricing & Details
This program is available as:
- A two or three-hour onsite speaking engagement at a location and time of your preference. Please contact us for pricing and availability.