Experience Excellence in Palm Springs

Experience Luxury in The Coachella Valley

Overlooking Palm Springs, Coachella Valley, and the San Jacinto Mountain Range, The Ritz-Carlton, Rancho Mirage luxury hotel offers an elevated experience of a timeless destination. The modern design invites connections with the desert, from stunning valley views at The Edge Steakhouse to holistic spa rituals inspired by the land, while the storied past of Palm Springs complements the resort and spa’s elegant luxury.

Through this two-day immersive course experience at The Ritz-Carlton, Rancho Mirage attendees ready to transform their organization will walk away with actionable ideas to elevate experiences and engage employees in today’s fast-paced, ever-changing new world.

Facilitated by one of our skilled advisors, attendees will also get the chance to experience our brand’s best practices firsthand by attending this world-class onsite experience at this beautiful property. This course experience includes the following content as part of the action-rich agenda:

• Day 1: A Culture of Excellence | Building Success From Within: Through this session, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience.
• Day 2: Brand Differentiating Service | Delivering an Elevated Experience: Demystifying the legendary Ritz-Carlton Mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions, and make indelible impressions that create passionate internal and external brand advocates.

Enrollment, Pricing & Details:

• Enrollment Fee & Process: $4,795 per attendee (excludes attendee travel and hotel). Simply contact us to start your enrollment and we will delighted to assist!
  • The registration fee includes two exhilarating days of content, breakfasts, lunches, breaks, and a networking reception on the first day.
• Course Dates: Wednesday, February 11, 2026- Thursday, February 12, 2026.
  • This exclusive two-day learning experience will take place at The Ritz-Carlton, Rancho Mirage  (located in California).
• Room Rates for Attendees: The standard room rate for the course experience will be $399++ (excludes taxes and fees).  In addition, there is a destination fee of $30/night. Details for booking will be provided upon confirmation of enrollment. (Please note travel and lodging costs are not included in the registration fee).