October, 2022
18th
The Impact of Uncompromising Levels of Cleanliness on the Guest Experience
The twelfth Service Value at The Ritz-Carlton is, “I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.” Much like Service Value 11, which addresses privacy and security, Service Value 12 is considered table stakes for luxury hotels. If a hotel is not clean, then those deficiencies will be the […]