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Month: March 2023

March, 2023 20th

Always Moving Forward: Innovation at The Ritz-Carlton

The Ritz-Carlton has always been a brand that is not content with resting on its laurels.  We take time to celebrate accolades, but we soon return our thoughts to the future and what we can do even better.  Success is never final at The Ritz-Carlton.  This idea is reflected in Service Value 5, “I continuously […]

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March, 2023 18th

Being Involved in the Planning of the Work that Affects Us

Several years ago, one of our hotels was undertaking a renovation of front desk area.  Initially, working together on the project were the typical expected players – the General Manager, the Director of Engineering, and an outside design firm.  The employees who would be using the newly designed area enlivened Service Value 9, “I am […]

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